At a Glance
- Tasks: Drive sales analytics and improve processes in a dynamic global sales environment.
- Company: Join ICE Data Services, a leader in financial data and technology.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and continuous improvement.
- Why this job: Make a real impact by optimising sales operations and leveraging cutting-edge technology.
- Qualifications: 3+ years in Sales Operations with strong Salesforce and Anaplan skills.
The predicted salary is between 45000 - 55000 £ per year.
ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), is hiring a Sales Operations Analyst to join a high-performing Sales Operations & Business Analytics team. You'll sit at the intersection of data, technology and expertise, driving sales analytics, owning compensation processes and leading process improvement across a Global Sales organization.
The Sales Operations Analyst will be primarily responsible for ad hoc reporting using Salesforce.com and various internal systems as well as working closely with both Sales and the CRM development team. The ideal candidate must have the technical aptitude to quickly learn and become proficient with other ICE internal systems such as Anaplan, Tableau, SharePoint, Service Now, among others. This position acts as an advisory role for Sales Management and will also be responsible for providing technical strategy and recommendations to ensure application tools meet the business needs. This individual will lead key initiatives focused on improving sales effectiveness, standardizing best practices, and streamlining workflows. We are hiring for proactivity. We are looking for someone who anticipates issues before they surface, builds thoughtful solutions, and brings them forward with confidence.
Responsibilities
- Business Analytics & Sales Reporting
- Build and maintain sales reports, dashboards and KPIs in Salesforce and Tableau; proactively close gaps before they're flagged.
- Deliver monthly and quarterly performance reporting for senior leadership, plus ad hoc analyses with clear recommendations.
- Own data quality and governance across Salesforce and Anaplan end to end.
- Partner with the Salesforce admin and Business Operations team on CRM enhancements, bringing improvement ideas independently.
- Compensation Management
- Manage sales compensation plans in Anaplan with accuracy and full confidentiality across the full cycle: design support, quota assignment, calculations and audit trails.
- Coordinate with Finance and the Commissions team to ensure accurate, timely payment for Sales and Relationship Management.
- Resolve commission discrepancies promptly and address the underlying root causes.
- Collaborate with HR and Legal on plan documentation, approvals and compliance.
- Cross-functional Stakeholder Partnership
- Act as the operational connector between Sales, Relationship Management, Finance, Legal, HR and the Salesforce platform team.
- Support Sales Leadership on territory design and quota setting.
- Train the sales organization on Salesforce, Anaplan, Tableau and other tools; create documentation that reduces repeat questions.
- Process Improvement & AI-driven Innovation
- Continuously review workflows and propose leaner alternatives. This is an expectation, not a bonus.
- Pilot and embed AI tools, including Salesforce Agentforce, Einstein AI and Microsoft Copilot, to automate repetitive tasks and surface better insights.
- Stay ahead of emerging analytics and AI capabilities in sales operations; bring actionable recommendations to leadership.
Knowledge and Experience
- Bachelor's degree in a business-related discipline is preferred.
- 3+ years in Sales Operations, Revenue Operations, or Business Analytics supporting a large sales organization.
- Hands-on Anaplan experience (or comparable incentive compensation platforms) required.
- Strong Salesforce experience: reports, dashboards, data management; admin-level familiarity is a plus.
- Advanced Excel skills: Tableau or Power BI experience is a plus.
- Demonstrated ownership of compensation processes end to end, including plan administration, dispute resolution, and cross-functional coordination.
- Clear and effective communicator with the ability to translate complex data into insights for non-technical stakeholders at all levels of the organization.
- Financial services industry experience is preferred.
- Proactive: you act on what you see, not what you're asked, and bring solutions alongside problems.
- AI curious: you experiment, ask what can be automated and apply new tools to real business challenges.
- Analytically rigorous: data accuracy is non-negotiable. You catch errors before they become decisions.
- Collaborative and credible: You earn trust across Sales, Finance, Legal and HR by being reliable and direct.
Sales Operations Analyst employer: Intercontinental Exchange (ICE)
At ICE Data Services, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As a Sales Operations Analyst, you'll benefit from our commitment to employee growth through continuous learning opportunities and access to cutting-edge technology. Our collaborative culture encourages proactive problem-solving and empowers you to make impactful contributions within a global sales organisation, all while enjoying the advantages of working in a leading financial services firm.
Contact Details:
Intercontinental Exchange (ICE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in Salesforce, Tableau, or any other relevant tools. This gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for the interview by researching the company and its sales processes. Be ready to share how you can improve their operations with your proactive mindset and analytical skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Sales Operations Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Operations Analyst role. Highlight your experience with Salesforce, Anaplan, and any relevant analytics tools. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've improved processes or driven sales effectiveness in previous roles.
Show Off Your Analytical Skills:Since this role is all about data and analytics, make sure to showcase your analytical prowess. Mention any projects where you’ve used data to drive decisions or improve outcomes. We love a candidate who can turn numbers into insights!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Tools Inside Out
Make sure you’re familiar with Salesforce, Anaplan, and Tableau. Brush up on how to create reports and dashboards, as well as data management techniques. Being able to discuss your hands-on experience with these tools will show that you’re ready to hit the ground running.
✨Showcase Your Proactivity
Prepare examples of how you've anticipated issues in previous roles and the solutions you implemented. This role is all about being proactive, so demonstrating your ability to foresee challenges and act on them will set you apart from other candidates.
✨Communicate Complex Data Simply
Practice explaining complex data insights in a straightforward manner. You’ll need to communicate effectively with non-technical stakeholders, so think of ways to simplify your explanations without losing the essence of the data.
✨Embrace AI and Innovation
Familiarise yourself with AI tools like Salesforce Agentforce and Microsoft Copilot. Be ready to discuss how you’ve used or would like to use AI to improve processes. Showing that you’re curious about new technologies will resonate well with the interviewers.
