At a Glance
- Tasks: Support clients with inquiries and manage production issues for financial data services.
- Company: Join a leading provider of financial market data with a global reach.
- Benefits: Gain valuable experience, develop skills, and work in a dynamic team environment.
- Other info: In-office role with opportunities for career growth and development.
- Why this job: Be the go-to person for clients and make a real difference in their experience.
- Qualifications: Bachelor’s degree preferred; strong communication and problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues. The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
- Provide timely and accurate response to all client inquiries
- Provide support for any file delivery failures
- Escalate issues with internal groups to resolve issues with urgency, when applicable
- Maintain strong relationships with clients and internal teams
- Ensure up-to-date documentation of policies, procedures and work processes periodically
Knowledge and Experience
- Bachelor’s or equivalent university degree is preferable
- Excellent verbal and written English language skills
- Excellent time-management and organisations skills
- Experience in a similar support or client-facing role (an advantage)
- Strong analytical and problem-solving skills with attention to detail and follow-up
- Ability to interact with external clients, as well as internal business units
The working hours will be 5 days per week, Monday to Friday from 8am and various morning start times. Currently there is a requirement to work 1 later shift per week from 12:00 to 20:00. Exceptionally this role will provide holiday and sickness cover for ICE Data Derivatives overseas offices as required, which may include an evening or night shift (including Friday evening/night). Working knowledge of SalesForce, Service Now, MS Office, FTP (an advantage.)
Schedule
This role requires 5 days a week in office attendance. Evening shifts are usually from 12pm to 20:00 in the office. All other shifts are 9 hours.
Client Support Specialist in London employer: Intercontinental Exchange (ICE)
ICE Data Services is an exceptional employer that values its Client Support Specialists by fostering a collaborative and dynamic work environment. With a strong emphasis on employee growth, the company offers comprehensive training and development opportunities, ensuring that team members are well-equipped to handle client inquiries effectively. Located in a vibrant area, employees benefit from a supportive culture that prioritises work-life balance and encourages innovation, making it a rewarding place to build a career in financial market data.
Contact Details:
Intercontinental Exchange (ICE) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Client Support Specialist role. Highlight your problem-solving skills and experience in client-facing roles to make a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to track your application and get back to you quickly.
We think you need these skills to ace Client Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Support Specialist role. Highlight any relevant experience you have in client-facing roles and showcase your problem-solving skills. We want to see how you can creatively resolve issues!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting clients and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Use clear and professional language, and don’t forget to proofread for any typos!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of ICE Data Derivatives products and services. Familiarise yourself with the types of data and analytics they provide, especially around risk management for different asset classes. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As a Client Support Specialist, you'll need to communicate effectively with clients and internal teams. Practice articulating your thoughts clearly and concisely. Consider role-playing common client scenarios with a friend or family member to get comfortable with handling inquiries and resolving issues on the spot.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've resolved client issues in the past. Think about times when you had to be creative in finding solutions. Highlight your analytical skills and attention to detail, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm and helps you gauge if the company is the right fit for you. Inquire about the team dynamics, the tools they use (like SalesForce and Service Now), and how success is measured in the role. It’s a great way to demonstrate your interest and engagement.
