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For Companies At a Glance
- Tasks: Support users with hardware, software, and tech needs in a dynamic environment.
- Company: Join ICE, a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Why this job: Make an impact by enhancing user productivity and efficiency across the company.
- Qualifications: Experience with Active Directory, Azure, and troubleshooting Windows/Mac systems.
- Other info: Exciting role with excellent career advancement opportunities in a fast-paced industry.
The predicted salary is between 35000 - 45000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities- Onboard and train new internal and external users in ICE's environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI‐powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
- Bachelor's degree in Computer Science, MIS, CIS, or related field desirable.
EUC Analyst in London employer: Intercontinental Exchange (ICE)
Contact Detail:
Intercontinental Exchange (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUC Analyst in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves troubleshooting and supporting various systems, we should be ready to showcase our knowledge of Active Directory, Azure, and more during the interview.
✨Tip Number 3
Show off our problem-solving skills! During interviews, we can share specific examples of how we've tackled tech issues in the past. This will demonstrate our ability to handle the dynamic environment at ICE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the ICE team.
We think you need these skills to ace EUC Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Analyst role at ICE. Highlight your experience with Active Directory, Azure, and any relevant troubleshooting you've done. We want to see how you can contribute to our dynamic team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit for the EUC team. Remember, we love innovation and collaboration, so let that enthusiasm come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We value strong problem-solving abilities, so share specific instances where you made a difference. This will help us see your potential impact on our team!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes straight to us. Plus, it shows you're keen on joining our awesome team at ICE!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with Windows and Mac environments. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a team setting. Think about specific incidents where you had to manage multiple tasks or resolve conflicts. This will demonstrate your ability to multitask and collaborate effectively, which is crucial for the EUC role.
✨Familiarise Yourself with ICE's Culture
Research Intercontinental Exchange and understand their values around innovation and collaboration. Be ready to discuss how your personal values align with theirs. This will help you connect with the interviewers and show that you're a good fit for their diverse and inclusive environment.
✨Prepare for Technical Questions
Expect technical questions related to hardware and software support, especially around ticket management and incident resolution. Practise explaining your thought process when troubleshooting issues, as this will highlight your decision-making abilities and professionalism.