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- Tasks: Support and maintain endpoint devices, ensuring a seamless digital experience for employees.
- Company: Join ICE, a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, diverse work culture, and opportunities for professional growth.
- Why this job: Make a real impact on employee experience while working with cutting-edge technology.
- Qualifications: Bachelor's degree in IT or related field; familiarity with Windows and ticketing systems.
- Other info: Dynamic team environment with opportunities to learn and grow your skills.
The predicted salary is between 36000 - 60000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem‐solving and decision‐making abilities and the highest degree of professionalism.
ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, which currently accounts to just under 25,000 devices globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints.
As a member of our Endpoint Solutions team, you will play an integral role in the overall Digital Employee Experience for our employees. The Endpoint Solutions Analyst is responsible for reporting, inventory, troubleshooting and maintaining devices.
- Systems Administration – Coordinating and assisting engineers with systems crucial to the day‐to‐day operations of ICE endpoints.
- Application support – Deploying, configuring, operating, monitoring, tuning, upgrading, and troubleshooting endpoint applications.
- Operational Duties – The Endpoint Solutions Analyst will be working within a ticketing system and is responsible for timely remediation or escalation of end‐user issues. Will also be expected to provide guidance and documentation for the end‐user support team.
Knowledge and Experience
- Bachelor's degree in Computer Science, Engineering, MIS, CIS or related discipline
- Knowledge of information technology operations
- Some experience with tools like Intune, ServiceNow, Altiris, Tanium
- Familiar with Windows 10 and 11
- Ability to understand and navigate L1, L2 and L3 ticketing systems
- Good PowerShell skills
- Capable with Office suite of products
- Experience with hardware and software troubleshooting
Desirable Knowledge and Experience
- Detail oriented
- Willingness to take on tasks outside of the organization
- A preference to do quality work over quantity of work
Analyst, Endpoint Solutions in London employer: Intercontinental Exchange (ICE)
Contact Detail:
Intercontinental Exchange (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Endpoint Solutions in London
✨Tip Number 1
Network like a pro! Reach out to current employees at ICE on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be dealing with tools like Intune and ServiceNow, make sure you can talk confidently about your experience with them.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tricky tech issues before, especially in a team setting. We love to see collaboration!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Analyst, Endpoint Solutions in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Analyst role. Highlight your knowledge of endpoint solutions, ticketing systems, and any relevant tools like Intune or ServiceNow. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at ICE. Don’t forget to mention your problem-solving skills and teamwork experience!
Showcase Your Technical Skills: Since this role involves a lot of technical know-how, be sure to list your proficiency in PowerShell, Windows 10/11, and any troubleshooting experience. We love seeing candidates who are detail-oriented and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our diverse and innovative team at ICE!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Tech
Make sure you brush up on your knowledge of tools like Intune, ServiceNow, and PowerShell. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Highlight your decision-making process and how you approached troubleshooting, as this role requires strong problem-solving abilities.
✨Understand the Company Culture
ICE values innovation and collaboration, so be ready to discuss how you can contribute to a dynamic team environment. Share experiences where you've worked across departments or taken on tasks outside your usual scope.
✨Ask Insightful Questions
Prepare thoughtful questions about the Endpoint Solutions team and their challenges. This shows your genuine interest in the role and helps you understand how you can make a meaningful impact.
