At a Glance
- Tasks: Support users with hardware, software, and tech needs in a dynamic environment.
- Company: Join ICE, a leading global exchange operator that values innovation and collaboration.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with excellent career advancement opportunities.
- Why this job: Make a real impact by enhancing user productivity and efficiency across the company.
- Qualifications: Experience with Active Directory, Azure, and troubleshooting Windows and Mac systems.
The predicted salary is between 35000 - 45000 € per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities:- Onboard and train new internal and external users in ICE’s environment
- Support and advance the global corporate computing environment
- Support hardware, software, and network needs for Windows, Mac, and virtual environments
- Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
- Deploy hardware and software including desktop and laptop imaging software and VoIP
- Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
- Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
- Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
- Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
- Experience with networking technology such as Cisco and Juniper
- Experience with Windows OS, Mac OS, and Microsoft Office Suite
- Knowledge of scripting and PowerShell preferred
- Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
- Experience in an exchange, trading facility, or financial services environment
- Strong multitasking, time prioritization, collaborative and communication skills
- Bachelor’s degree in Computer Science, MIS, CIS, or related field desirable.
EUC Analyst employer: Intercontinental Exchange (ICE)
Intercontinental Exchange, Inc. (ICE) is an exceptional employer that fosters a diverse and inclusive work environment, encouraging innovation and collaboration among its team members. With a strong focus on employee growth, ICE offers comprehensive training and support for the Analyst, EUC role, ensuring that staff are equipped to excel in their positions while contributing to the efficiency of global markets. Located in a dynamic industry, employees benefit from engaging with cutting-edge technology and a culture that values excellence and professional development.
Contact Detail:
Intercontinental Exchange (ICE) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land EUC Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ICE on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since the role involves troubleshooting and supporting various systems, be ready to showcase your knowledge of Active Directory, Azure, and other relevant tech during the chat.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tech issues in the past. This will demonstrate your ability to handle the dynamic environment at ICE.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ICE team.
We think you need these skills to ace EUC Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Analyst role at ICE. Highlight your experience with Active Directory, Azure, and any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the EUC team and how you can contribute to improving user productivity. Let us know what makes you the perfect fit for our dynamic environment.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong problem-solving abilities, so share those stories with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure, and Intune. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences with Windows and Mac OS. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex problems in a team setting. Think about specific incidents where you had to manage multiple tasks or resolve conflicts. This will demonstrate your ability to multitask and collaborate effectively, which is crucial for the EUC role.
✨Familiarise Yourself with ICE's Environment
Research Intercontinental Exchange and understand their business model and the technology they use. Knowing how the EUC team fits into the larger picture will help you articulate how you can contribute to their goals and improve user productivity.
✨Practice Your Communication Skills
Since this role involves onboarding and training users, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would train a new user on a specific tool, so being clear and concise is key. Good communication can set you apart from other candidates.
