Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain endpoint devices, ensuring a seamless digital experience for employees.
- Company: Join a leading global exchange operator that values diversity and innovation.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Make a real impact on employee experience while working with cutting-edge technology.
- Qualifications: Bachelor’s degree in IT or related field; familiarity with Windows and ticketing systems.
- Other info: Dynamic team environment with opportunities to learn and grow.
The predicted salary is between 36000 - 60000 £ per year.
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand.
A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism. ICE Endpoint Solutions is responsible for every endpoint, physical and virtual, which currently accounts to just under 25,000 devices globally. Master images/Golden templates, operating system updates/upgrades, security patches, software and configurations fall within the purview of our remit. Endpoint Solutions works closely with multiple IT groups within the organization to ensure proper and compliant operations of endpoints.
As a member of our Endpoint Solutions team, you will play an integral role in the overall Digital Employee Experience for our employees. The Endpoint Solutions Analyst is responsible for reporting, inventory, troubleshooting and maintaining devices.
- Systems Administration – Coordinating and assisting engineers with systems crucial to the day-to-day operations of ICE endpoints.
- Application support – Deploying, configuring, operating, monitoring, tuning, upgrading, and troubleshooting endpoint applications.
- Operational Duties – The Endpoint Solutions Analyst will be working within a ticketing system and is responsible for timely remediation or escalation of end-user issues. Will also be expected to provide guidance and documentation for the end-user support team.
Knowledge and Experience
- Bachelor’s degree in Computer Science, Engineering, MIS, CIS or related discipline
- Knowledge of information technology operations
- Some experience with tools like Intune, ServiceNow, Altiris, Tanium
- Familiar with Windows 10 and 11
- Ability to understand and navigate L1, L2 and L3 ticketing systems
- Good PowerShell skills
- Capable with Office suite of products
- Experience with hardware and software troubleshooting
Desirable Knowledge and Experience
- Detail oriented
- Willingness to take on tasks outside of the organization
- A preference to do quality work over quantity of work
Analyst, Endpoint Solutions employer: Intercontinental Exchange (ICE)
Contact Detail:
Intercontinental Exchange (ICE) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst, Endpoint Solutions
✨Tip Number 1
Network like a pro! Reach out to current employees at ICE on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about tools like Intune and ServiceNow, as well as your experience with troubleshooting. We want to see that you can handle the tech side of things!
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you've tackled tricky issues before. We love candidates who can think on their feet and come up with creative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ICE.
We think you need these skills to ace Analyst, Endpoint Solutions
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Analyst role. Highlight your knowledge of IT operations, especially with tools like Intune and ServiceNow, as well as your troubleshooting experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the Endpoint Solutions team. Share specific examples of how you've tackled similar challenges in the past and how you can contribute to enhancing the Digital Employee Experience.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to multitask and solve problems effectively. We want to see how you've navigated complex situations in previous roles, especially in a team-based environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intercontinental Exchange (ICE)
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10 and 11, as well as any tools like Intune and ServiceNow. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific instances where you used your troubleshooting skills to resolve a problem, especially in a team setting. This will demonstrate your ability to handle the dynamic environment at ICE.
✨Familiarise Yourself with Ticketing Systems
Since you'll be working within a ticketing system, it’s crucial to understand how L1, L2, and L3 support works. Be ready to discuss your experience with these systems and how you’ve managed user issues in previous roles.
✨Emphasise Attention to Detail
ICE values quality over quantity, so be prepared to talk about how you ensure accuracy in your work. Share examples of how your attention to detail has positively impacted your previous projects or tasks.
