At a Glance
- Tasks: Support clients with technical expertise and enhance their trading workflows using ICE technology.
- Company: Join ICE Data Services, a leader in the Energy and Commodities markets.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative team culture with a focus on client success and market expertise.
- Why this job: Make a real impact by helping clients optimise their trading processes with innovative tech.
- Qualifications: Bachelor’s degree or equivalent experience; strong communication and technical skills required.
ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), offers an exciting opportunity for a Desktop Specialist to join a high-performing team focused on delivering technical product expertise, supporting client adoption, and driving revenue growth across the Energy and Commodities markets. This role plays a key part in supporting and expanding the ICE Connect product suite, acting as a technical subject-matter expert who helps clients and prospects understand how ICE technology enhances trading workflows across front, middle, and back-office functions. The ICE Connect suite includes ICE Chat, QuoteBoard, ICE Options Analytics, WebICE, ICE Mobile, and the ICE Connect Desktop.
The successful candidate will be a self-motivated, client-facing professional with strong technical aptitude, a solid understanding of market data and trading environments, and a desire to develop deep product and market expertise. You will thrive in a dynamic, fast-paced environment that blends technical problem-solving with client engagement, and you will contribute both individually and as part of a collaborative team.
Responsibilities
- Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients.
- Provide technical subject-matter expertise to clients and internal stakeholders, including platform configuration, workflow design, troubleshooting, and integration support.
- Support the growth and adoption of the ICE Desktop & Web Platforms suite across an assigned territory and/or client base.
- Design and demonstrate technical workflows and integrations across the desktop product suite to deliver measurable value within trading, analytics, and risk environments.
- Build and maintain strong client relationships through regular engagement, including training sessions, on-site floor walks, and virtual meetings.
- Support the development and rollout of new product initiatives, acting as a subject matter expert and key point of contact for priority markets and products.
- Investigate and resolve client-facing technical issues across the desktop platforms, partnering closely with Sales, Product, and cross-functional teams across the enterprise to drive timely root-cause resolution.
- Collaborate closely with Sales teams on pre- and post-sales activities to support revenue generation and client retention.
- Identify and generate new business opportunities through proactive client engagement and daily activity.
- Lead and support client onboarding, deployments, and user setup processes.
- Act as a liaison between clients, Sales, and Product Management, sharing market feedback, competitive insights, and product enhancement requests.
- Build bespoke client solutions and workflow enhancements using Excel, Python, APIs, and emerging AI-enabled tooling to streamline trader and analyst workflows.
- Continuously build expertise in the commodities and energy markets to position ICE solutions credibly within client workflows.
Knowledge & Experience
- Bachelor’s degree or equivalent professional experience.
- Strong communication and interpersonal skills, with the ability to engage effectively across technical and commercial audiences.
- Good understanding of trading environments, market data, and associated technologies, with an interest in commodities and energy markets.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Familiarity with Salesforce, instant messaging platforms, and desktop trading/market data systems.
- Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment.
- Strong technical aptitude and intellectual curiosity, with the ability to learn complex products, workflows, and APIs quickly and translate them into client value.
- Demonstrated ability to learn new markets — particularly commodities and energy — and translate market context into meaningful client conversations.
Preferred Knowledge & Experience
- Knowledge of capital markets, with emphasis on commodities, energy, and exchange-traded and/or OTC derivatives.
- Exposure to the trade lifecycle across front-to-back office processes.
- Strong Excel capability, including advanced functions, VBA, or automation.
- Experience with Python and/or API integrations for workflow automation, data analysis, and client solution-building.
- Familiarity with AI and machine-learning concepts and their application to trading workflows, market data analysis, and productivity tooling.
- Familiarity with cloud-delivered platforms and modern web-based trading and data applications.
- Working understanding of enterprise connectivity concepts relevant to desktop and market-data deployments.
Candidate Profile
- Self-driven, results-oriented, and motivated by achieving targets and delivering technical excellence to clients.
- Comfortable operating in a client-facing, commercially focused role.
- Able to balance technical detail with clear, value-driven communication.
- Team-oriented, with a collaborative mindset and willingness to contribute to broader success.
Associate Desktops Specialist in London employer: Intercontinental Exchange Holdings, Inc.
As a Legal Counsel at ICE Data Services, you will join a dynamic and innovative team that values collaboration and professional growth. Our inclusive work culture fosters an environment where your contributions are recognised, and you will have the opportunity to engage with diverse business units globally, enhancing your legal expertise in commercial data licensing and strategic agreements. Located in a vibrant area, we offer competitive benefits and a commitment to employee development, making us an excellent employer for those seeking meaningful and rewarding careers in the financial services sector.
Contact Details:
Intercontinental Exchange Holdings, Inc. Recruitment Team
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We think you need these skills to ace Associate Desktops Specialist in London
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Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Intercontinental Exchange Holdings, Inc. uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
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