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For Companies At a Glance
- Tasks: Support cutting-edge trading systems and troubleshoot technical issues in a dynamic environment.
- Company: Join the renowned Intercontinental Exchange, a leader in financial markets.
- Benefits: Competitive salary, flexible scheduling, and opportunities for professional growth.
- Why this job: Be part of a high-impact team that shapes the future of trading technology.
- Qualifications: Experience in systems support or relevant degree; strong communication and problem-solving skills.
- Other info: Exciting role with exposure to industry-leading technologies and excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Working for Intercontinental Exchange (ICE) as part of the ICE Data Services Systems Operations team will provide you with the opportunity to experience supporting one of the most famous and widely known, publicly visible companies in the world. The technology we work with day to day is necessarily on the bleeding edge. Our triumphs and shortcomings make the news and give this position a level of excitement and importance not available in a typical operational/support role.
The Operations Support Analyst will provide immediate assistance to back office, support personnel, and IT staff to achieve the highest customer satisfaction and minimise the impact of IT related problems. The Operations Support Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. The Operations Support Analyst role is not a typical NOC/helpdesk role - it is part of a highly specialised support organisation that is responsible for the daily operations of multiple industry leading trading exchanges, clearing systems, and data distribution services. This position requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.
Responsibilities
- Troubleshoot day-to-day issues and provide direct support to engineering and IT support groups.
- Work with internal partners to communicate important information about system maintenance, changes, events, and to address their concerns regarding any aspect of the services.
- Interact with third-party vendors, coordinate, and collaborate with various internal business units.
- Maintaining operations and administration of proprietary systems is an integral part of the position.
- Assist other ICE staff with problem solving and escalation procedures.
- Quickly assess an issue(s) and provide management with well-conceived short and long-term actions for restoration of service(s).
- Ownership of production incidents including communication, escalation, and follow-up for root-cause analysis.
- Understand the various trading and clearing platforms, data distribution services, general network architecture, and apply technical knowledge to improve system performance and reliability.
- Prepare documentation for troubleshooting and escalation procedures.
- Follow organisational practices regarding Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Scheduling flexibility is required.
Knowledge and Experience
- Excellent communication skills.
- Systems/Application support experience OR Associates/Bachelor's degree.
- Ability to be organised and decisive while under pressure, when managing urgent and critical production issues as and when they occur.
- Team Player - able to interface/liaison effectively with a variety of technical/non-technical contributors throughout the organisation.
- Logical approach, critical thinking, and analytical problem-solving skills with the ability to identify the root cause(s) of a problem.
- Demonstrate reliability, flexibility, and attention to detail.
Preferred Skills
- Meaningful experience with the following industries/technologies is a PLUS: Financial markets, trading, and clearing systems.
- Technology and/or application support.
- Proficiency with Microsoft Office Suite.
- Ability to debug/write shell scripts. Basic knowledge about Java Coding/Debugging.
- Proficiency in Linux and Windows operating systems.
- Network and network forensic analysis (packet capture analysis).
- Understanding and working knowledge of TCP/IP, UDP, and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies: Apache, DNS, LDAP.
- Experience with enterprise monitoring and support solutions; BigPanda, PagerDuty and Rundeck.
Analyst II, Systems Operations in London employer: Intercontinental Exchange Holdings, Inc.
Contact Detail:
Intercontinental Exchange Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Analyst II, Systems Operations in London
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meetups related to financial markets and technology. Connecting with professionals in the field can open doors and give us insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing any relevant projects or scripts you've worked on. This gives potential employers a tangible look at what we can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to systems operations. Practising with a friend or using mock interview platforms can help us feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Analyst II, Systems Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Analyst II role. Highlight any relevant technical knowledge, especially in systems support and troubleshooting, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about working with ICE Data Services and how your background makes you the perfect candidate for this unique position.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We want to see your logical approach and critical thinking in action, especially when it comes to IT-related challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Intercontinental Exchange Holdings, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems and application support. Familiarise yourself with the technologies mentioned in the job description, like Linux, Windows, and network protocols. Being able to discuss these confidently will show that you're ready for the challenges of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled urgent production issues in the past. Think about specific situations where you identified root causes and implemented solutions. This will demonstrate your analytical thinking and ability to work under pressure, which are crucial for this position.
✨Communicate Like a Pro
Since this role involves liaising with various teams and third-party vendors, practice your communication skills. Be ready to explain complex technical concepts in simple terms. You might even want to role-play some scenarios with a friend to get comfortable with articulating your thoughts clearly.
✨Be a Team Player
Highlight your experience working collaboratively with others. Share stories that showcase your ability to assist colleagues and contribute to team success. This will resonate well, as the company values motivated team players who can see projects through to completion.
