Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to traders and IT staff, solving tech issues and ensuring smooth operations.
- Company: Join a leading financial services firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth in a dynamic environment.
- Why this job: Be part of a specialised team that impacts the trading world while developing your tech skills.
- Qualifications: Experience in systems support or a relevant degree; strong communication and problem-solving skills.
- Other info: 24/7 environment with potential for weekend shifts; great for those who thrive under pressure.
The predicted salary is between 40000 - 50000 £ per year.
The Systems Operations Analyst will provide immediate assistance (by phone) to traders, back office, support personnel and IT staff in an effort to achieve the highest customer satisfaction and minimize the impact of IT related problems. The Systems Operations Analyst must be a motivated team player that can see projects to completion, work independently, and be willing to assist other staff in areas not specific to their duties. This is a customer-facing position that requires identifying, troubleshooting, and resolving both internal system problems, as well as external customer-related IT issues. The role requires a blend of general technical and business knowledge, as well as a comprehensive understanding of the overall architecture of the ICE exchanges, divisions, clearing, and infrastructure. This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable.
Responsibilities:
- Troubleshooting day-to-day customer issues and provide direct support to clients by phone, email, and CRM tools.
- Work with the client to communicate important information about system maintenance, changes, events, and to address client concerns regarding any aspect of the services.
- Interaction with third-party vendors is required.
- Maintenance operations and administration of proprietary systems is an integral part of the position's responsibilities.
- Coordination and collaboration with various business units is required.
- Assisting other ICE/NYSE staff with problem solving and escalation procedures.
- Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required.
- Understand the various trading and clearing platforms and apply technical knowledge to improve system performance and reliability.
- Must be able to prepare documentation for troubleshooting and escalation procedures.
- Follows organizational practices in regard to Incident, Problem, and Change Management along with the creation of database records for these disciplines.
- Control computer system(s) on schedule by means of computer system console, operator checklists, and third-party software.
- This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts.
Knowledge and Experience:
- Good verbal and written communication skills.
- Systems/Application support experience OR Associates/Bachelor’s degree.
- Demonstrate reliability, flexibility, and attention to detail.
- Team member must be willing to rotate through the following shifts as the need arises: Primary 9 hour shifts range between 7am-7pm.
- Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades.
Preferred Knowledge and Experience:
- Technology and/or application support.
- Network and network forensic analysis (packet capture analysis).
- FIX Protocol.
- Java, Visual Basic, or shell scripting.
- Solaris, Linux, UNIX operating systems.
- Experience with enterprise monitoring solutions.
- Understanding and working knowledge of TCP/IP and Multicast technologies.
- Working knowledge of internetworking and various LAN/WAN technologies.
- Working knowledge of router, switch, firewall, and proxy technologies.
- Apache, Tomcat, DNS, LDAP, MySQL or equivalent database language.
- Financial markets, trading and clearing systems.
Systems Operations Analyst in City of Westminster employer: Intercontinental Exchange Holdings, Inc.
Contact Detail:
Intercontinental Exchange Holdings, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Operations Analyst in City of Westminster
✨Tip Number 1
Network, network, network! Reach out to folks in the industry, especially those who work in trading or IT support. Use platforms like LinkedIn to connect and engage with professionals; you never know who might have a lead on a Systems Operations Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. Be ready to discuss how you've tackled troubleshooting in the past and how you can bring that experience to the table. We want to see your problem-solving prowess!
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you're genuinely interested in joining our team. Plus, it gives us a chance to see your application in the best light possible.
✨Tip Number 4
Stay flexible and open-minded about shifts and responsibilities. This role is all about teamwork and adaptability, so highlight your willingness to jump in wherever needed. Show us you’re ready to tackle the challenges of a 24x7 environment!
We think you need these skills to ace Systems Operations Analyst in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Operations Analyst role. Highlight relevant experience in systems/application support and any technical skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your customer-facing experience and problem-solving abilities, as these are key for us.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and team members, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional—this will give us a taste of how you’ll communicate in the role!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Intercontinental Exchange Holdings, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around systems and applications support. Familiarise yourself with the technologies mentioned in the job description, like TCP/IP, Java, and Linux. Being able to discuss these confidently will show that you're ready for the role.
✨Practice Your Communication Skills
Since this is a customer-facing position, practice explaining complex technical issues in simple terms. Role-play with a friend or family member to get comfortable with handling questions and providing clear, concise answers. Good communication can set you apart from other candidates.
✨Understand the Business Context
Get a grasp of how trading exchanges and clearing systems operate. Research the company’s role in the financial markets and be prepared to discuss how your skills can contribute to their success. This shows that you’re not just technically savvy but also understand the bigger picture.
✨Be Ready for Scenario Questions
Prepare for situational questions where you might need to troubleshoot a problem on the spot. Think of examples from your past experiences where you successfully resolved issues, and be ready to walk the interviewer through your thought process. This will demonstrate your problem-solving abilities.