At a Glance
- Tasks: Join us as a Data Centre Technician, ensuring smooth operations and security in our tech hub.
- Company: Be part of a leading company that values innovation and excellence in data management.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Other info: Ideal for tech-savvy individuals eager to learn and grow in a fast-paced environment.
- Why this job: Dive into a dynamic role with hands-on experience in cutting-edge technology and teamwork.
- Qualifications: 1+ years in Data Centres, basic networking knowledge, and familiarity with ITIL processes required.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Purpose
The Data Centre Technician is responsible for ensuring all activities carried out in the Data Centre & Access Centres conform to Data Centre Procedures and industry best practice.
The DCT will carry out Data Centre tasks as directed, work could be project based, or tasks received via Service Now. In all cases, the DCT will ensure that appropriate tasks follow the Change Control rules and support the task as documented by the requester.
The DCT role also includes carrying out daily checks of their areas of responsibility. Ensuring security is maintained within the DC Halls. Manage visiting customers and third-party vendors. Ensuring all work activity is captured and updates entered into Service Now. Inventorying of consumables required for daily tasks. In addition, the DCT will also provide work procedures as requested by the Data Centre Manager.
The role will also be required assisting Data Centre Engineers to gather information for a work order.
Responsibilities
- First line escalation point for serious incidents or technical issues.
- Execution of MACs in the Data Centre, MPOEs, MMRs and Access Centres for internal and external customers.
- Manage asset record updates, tracking and placing assets as to their location and status (deployed, ceased, etc.)
- Carry out daily checks to ensure security and access policies are being adhered to, and Data Centre cleanliness is maintained.
- Carry out QA in Data Centre Halls and access centres.
- Record details of all hardware deliveries received from S&R.
- Control Data Centre stocks (copper/fibers patch cables, fiber cleaning accessories, cables labels, etc.) and report appropriately
Knowledge and Experience
- Experience working in Data Centre environments.
- Experience using Microsoft Office and CRM databases.
- Experience of hardware manufacturer installation standards and knowledge of copper and fiber cabling installations and standards, with preference given to the following qualifications.
- Certified Data Centre Technician CDCT
- HP Accredited Platform Specialist
- Systimax Copper Installation ND5541
- Systimax Installation & Maintenance ND3341
- Corning NPI Membership
- ITIL V3 Foundation Certificate
- BICSI Practices and Procedures.
- Basic network knowledge and experience of HP, Dell, Nokia, Ciena, Cisco, Juniper and Aristahardware
- Understanding of IP networks
- Experience working in an ITIL controlled environment with knowledge of Change Control & Incident Management processes.
- Ability to prioritize effectively.
- Demonstrated ability to perform at an advanced level, troubleshooting techniques, communicating issues and results to co-workers and escalating to immediate management.
- Ability to manage 3rd party contract staff/companies working within the DC.
- Ability to work well with others in a team environment as a member of a self-managed work team, in rotational assignments, or as a member of a project team.
- Effective written and verbal communication at all levels
- Proven ability to work independently with minimal supervision.
Data Centre Technician in Basildon employer: Intercontinental Exchange Holdings, Inc.
As a Legal Counsel at ICE Data Services, you will join a dynamic and innovative team that values collaboration and professional growth. Our inclusive work culture fosters an environment where your contributions are recognised, and you will have the opportunity to engage with diverse business units globally, enhancing your legal expertise in commercial data licensing and strategic agreements. Located in a vibrant area, we offer competitive benefits and a commitment to employee development, making us an excellent employer for those seeking meaningful and rewarding careers in the financial services sector.
Contact Details:
Intercontinental Exchange Holdings, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Data Centre Technician in Basildon
✨Tip Number 1
Familiarise yourself with the specific hardware and software mentioned in the job description, such as HP, Dell, and Cisco. Having hands-on experience or knowledge about these technologies will give you an edge during interviews.
✨Tip Number 2
Brush up on your ITIL knowledge, especially around Change Control and Incident Management processes. Being able to discuss these concepts confidently can demonstrate your readiness for the role.
✨Tip Number 3
Network with current or former Data Centre Technicians through platforms like LinkedIn. They can provide insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your experience in managing third-party vendors and contract staff. Highlighting your ability to work collaboratively in a team environment will resonate well with the hiring managers.
We think you need these skills to ace Data Centre Technician in Basildon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in Data Centre environments. Emphasise your knowledge of hardware installation standards, cabling installations, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter:Write a cover letter that directly addresses the responsibilities and skills outlined in the job description. Mention your experience with ITIL processes, Change Control, and any relevant certifications you hold.
Showcase Technical Skills:In your application, clearly outline your technical skills, especially those related to troubleshooting, network knowledge, and familiarity with specific hardware brands like HP, Dell, and Cisco. This will demonstrate your fit for the role.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Data Centre Technician.
How to prepare for a job interview at Intercontinental Exchange Holdings, Inc.
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of hardware installation standards and cabling installations. Be prepared to discuss your experience with specific brands like HP, Dell, and Cisco, as well as your understanding of IP networks.
✨Familiarise Yourself with ITIL Processes
Since the role involves working in an ITIL controlled environment, it’s crucial to understand Change Control and Incident Management processes. Be ready to explain how you've applied these principles in your previous roles.
✨Demonstrate Teamwork Skills
The job requires working well in a team environment. Think of examples from your past experiences where you successfully collaborated with others, especially in self-managed or project teams.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding serious incidents or technical issues. Prepare to share specific examples of how you've handled such situations in the past.
