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- Tasks: Lead web growth strategy and optimise user experience for impactful results.
- Company: Join Intercom, a pioneering AI Customer Service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Why this job: Make a real impact on web growth while mentoring future leaders in a dynamic environment.
- Qualifications: Proven experience in web growth strategy and strong analytical skills required.
- Other info: Collaborative culture with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
Intercom treats our website as a product. As the Staff PM for Web Growth, you'll own the delivery of our growth strategy and performance of our entire web presence. These sites are critical growth engines: they must deliver measurable results while setting the standard for user experience clarity and innovation. This is a high-impact role: you'll combine deep analytical skills with strategic vision, identifying opportunities across CRO, demand generation, and funnel performance, and translating them into actionable roadmaps. You'll also play a leadership role in mentoring other PMs and elevating the overall bar for growth excellence.
What will I be doing:
- Own web growth strategy: Develop and evolve a holistic strategy for how our websites drive growth.
- Deeply understand performance: Analyze funnel trends and uncover insights that shape priorities.
- Identify and prioritise opportunities: Spot areas to optimise (CRO, SEO/AEO, page performance) and make clear tradeoffs to maximise impact.
- Drive outcomes: Translate analysis into clear priorities and partner with design, engineering, marketing, and data teams to deliver measurable results.
- Mentor and coach: Support the growth of other PMs by providing guidance, feedback, and best practices.
- Partner cross-functionally: Align product, marketing, design, engineering, and analytics stakeholders around shared goals and sequencing.
What skills do I need:
- Experience in web growth: you've owned growth/product strategy for high-performing websites and can show measurable impact.
- Deeply analytical: skilled at using data to identify opportunities, diagnose funnel health, and guide strategy.
- Operationally minded: able to run complex programs end-to-end, lead other PMs/producers, and scale processes so the web team can ship consistently and at high quality.
- Strong collaborator and communicator: able to align diverse stakeholders with crisp data-driven storytelling.
- Comfortable in a fast-paced, high-bar environment with ambitious goals and tight feedback loops.
Benefits:
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave as well as 6 weeks paternity leave for fathers.
- Cycle-to-Work Scheme with secure bike storage.
- MacBooks are our standard but we also offer Windows for certain roles when needed.
Policies:
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, colour, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
If this role is not quite what you're looking for, join our Talent Community to stay connected with us.
Staff Product Manager - Web Growth employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Staff Product Manager - Web Growth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Intercom. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for interviews by diving deep into Intercom's products and values. Show us how your experience aligns with our mission to enhance customer experiences. Tailor your examples to highlight your analytical skills and web growth strategies.
✨Tip Number 3
Practice your storytelling! We love data-driven narratives, so be ready to share how you've used analytics to drive growth in past roles. Make it engaging and relatable to keep the interviewers hooked.
✨Tip Number 4
Don’t forget to follow up! A quick thank-you email after your interview can leave a lasting impression. Use this opportunity to reiterate your excitement about the role and how you can contribute to our web growth strategy.
We think you need these skills to ace Staff Product Manager - Web Growth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Staff Product Manager role. Highlight your experience in web growth and how you've driven measurable results in previous positions. We want to see how you can bring value to our team!
Show Off Your Analytical Skills: Since this role requires deep analytical skills, don’t shy away from showcasing your data-driven decision-making process. Include specific examples of how you've used data to identify opportunities and improve performance in your past roles.
Be Clear and Concise: When writing your application, clarity is key! Use straightforward language and structure your thoughts logically. We appreciate crisp, data-driven storytelling that aligns with our mission at Intercom.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Intercom
✨Know Your Numbers
As a Staff Product Manager for Web Growth, you'll need to demonstrate your analytical skills. Brush up on key metrics related to web performance, conversion rates, and user engagement. Be ready to discuss how you've used data to drive growth in previous roles.
✨Showcase Your Strategic Vision
Prepare to articulate your vision for web growth. Think about how you would approach developing a holistic strategy for a website. Be specific about the frameworks or methodologies you would use to identify opportunities and prioritise initiatives.
✨Collaboration is Key
Intercom values strong collaboration. Be prepared to share examples of how you've successfully aligned diverse stakeholders in past projects. Highlight your communication style and how you ensure everyone is on the same page when driving towards shared goals.
✨Mentorship Matters
Since mentoring other PMs is part of the role, think about your own experiences with mentorship. Prepare to discuss how you've supported others in their growth and what best practices you would share to elevate the team's performance.