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- Tasks: Design and build scalable Salesforce solutions for a smooth Quote-to-Order system.
- Company: Join Intercom, the AI Customer Service leader transforming customer experiences.
- Benefits: Enjoy competitive pay, health insurance, flexible time off, and a supportive work culture.
- Why this job: Be part of a team driving transformational change in a dynamic tech environment.
- Qualifications: Experience with Salesforce CPQ, strong problem-solving skills, and effective communication.
- Other info: Hybrid working model with a focus on inclusivity and career growth.
The predicted salary is between 43200 - 72000 £ per year.
Join to apply for the Senior Salesforce Engineer role at Intercom. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin enables always-on, high-quality customer service and can be combined with our Helpdesk to form the Intercom Customer Service Suite. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the standard for customer service.
The opportunity: We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with teammates to build a more robust and scalable Quote-to-Cash system and drive transformational change in how we do business at Intercom.
What will I be doing?
- Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
- Advise on and help execute transformational systems projects.
- Participate in maintaining a culture of quality and consistency.
- Execute projects within the remit of the team from inception to delivery.
- Create observability in Quote-to-Cash systems.
- Ensure Quote-to-Cash system health.
What skills do I need?
- Rapid development via AI tools.
- Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs.
- Solid understanding of Visualforce/Apex, JavaScript, and Trigger framework patterns.
- Experience with Git.
- Ability to investigate and solve large, vague problems.
- Strong stakeholder communication to ensure project success.
- Experience working on transformational projects with multiple stakeholders.
- Salesforce certifications such as Salesforce Certified CPQ Specialist, Platform Developer I.
Benefits include:
- Fully stocked kitchen.
- Regular compensation reviews.
- Pension scheme with match up to 4%.
- Comprehensive health and dental insurance for you and dependents.
- Flexible paid time off policy.
- Paid maternity leave and 6 weeks paternity leave.
- Cycle-to-Work Scheme with secure bike storage.
- MacBooks standard; Windows available for certain roles.
Policies: Intercom has a hybrid working policy. Employees are expected to be in the office at least three days per week. We value an open and inclusive culture. We focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom is an Equal Employment Opportunity employer and will not discriminate on the basis of protected characteristics under applicable law.
Is this role not quite what you’re looking for? Join our Talent Community to stay connected with us.
Location and status: London, England, United Kingdom.
Senior Salesforce Engineer employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Salesforce Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intercom on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which can seriously boost your chances.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your Salesforce projects, bring them along to interviews. Demonstrating your experience with complex CPQ solutions will make you stand out.
✨Tip Number 3
Prepare for the technical stuff! Brush up on Visualforce, Apex, and JavaScript. Be ready to discuss how you've tackled large problems in the past, as this will show you can handle the challenges at Intercom.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Intercom.
We think you need these skills to ace Senior Salesforce Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Salesforce Engineer role. Highlight your experience with Salesforce CPQ solutions and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Intercom. Be sure to mention your experience with transformational projects and stakeholder communication.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills in Visualforce/Apex, JavaScript, and Git. We love seeing concrete examples of how you've used these tools to solve complex problems in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take the initiative!
How to prepare for a job interview at Intercom
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce CPQ knowledge. Be ready to discuss your past experiences with implementing complex solutions and how they met business needs. Highlight specific projects where you drove transformational change.
✨Showcase Your Problem-Solving Skills
Prepare to tackle some hypothetical scenarios during the interview. Think about large, vague problems you've solved in the past and be ready to explain your thought process. This will demonstrate your ability to investigate and resolve issues effectively.
✨Communicate Like a Pro
Since strong stakeholder communication is key for this role, practice articulating your ideas clearly. Be prepared to discuss how you've collaborated with different teams and ensured project success through effective communication.
✨Get Familiar with Their Culture
Research Intercom's values and culture before the interview. Understand their focus on inclusivity and quality work. This will help you align your answers with what they value and show that you're a great fit for their team.
