At a Glance
- Tasks: Join us as a Senior Product Engineer and tackle real customer challenges with innovative tech solutions.
- Company: Intercom, the leading AI Customer Service company transforming customer experiences globally.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Other info: Experience a dynamic culture with opportunities for growth and mentorship.
- Why this job: Make an impact by building cutting-edge products that serve millions daily.
- Qualifications: 5+ years in software engineering, preferably with SaaS products, and strong collaboration skills.
The predicted salary is between 43200 - 72000 £ per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
What's the opportunity?
At Fin, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
What will I be doing?
As an experienced engineer you will:
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Fin's backend infrastructure
- Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
- Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Fin are pragmatists who work closely with others on cross-disciplinary teams
- Experience with Distributed systems
We are a well treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
#LI-Hybrid
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through ourcore values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
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Senior Product Engineer London, England employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Engineer London, England
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repo showcasing your projects. This gives potential employers a taste of what you can do and how you solve problems.
✨Tip Number 3
Prepare for interviews by practicing common questions and coding challenges. We recommend doing mock interviews with friends or using platforms that simulate real interview scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Intercom.
We think you need these skills to ace Senior Product Engineer London, England
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining us at Intercom and how you can contribute to our mission of delivering incredible customer experiences.
Tailor Your CV:Make sure your CV is tailored to the Senior Product Engineer role. Highlight your relevant experience, especially in building SaaS products, and showcase any significant impacts you've made in previous roles. We love seeing how you've solved real customer problems!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your skills and experience at a glance.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on being part of our team!
How to prepare for a job interview at Intercom
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, especially Ruby and AWS. Brush up on your knowledge of distributed systems and be ready to discuss how you've used these technologies in past projects.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled real customer problems in your previous roles. Think about specific challenges you faced and how your technical expertise helped solve them. This will demonstrate your ability to contribute to Intercom's mission.
✨Collaborate Like a Pro
Since you'll be working closely with product teams and designers, be ready to discuss your experience in cross-disciplinary collaboration. Share stories that highlight your teamwork skills and how you’ve delivered value through effective communication.
✨Embrace the Culture
Familiarise yourself with Intercom's core values and be prepared to discuss which one resonates with you the most. Show that you understand their commitment to diversity and an open culture, and express how you can contribute positively to their work environment.
