At a Glance
- Tasks: Join us to solve real customer problems with innovative tech solutions.
- Company: Intercom, a leading AI Customer Service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health coverage.
- Other info: Experience a radically open culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic team tackling exciting scaling challenges in a fast-growing startup.
- Qualifications: 5+ years in software engineering, preferably with SaaS products, and strong collaboration skills.
The predicted salary is between 36000 - 60000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.
Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What's the opportunity?
At Intercom, you will be a product engineer - someone who solves real customer problems through a smart and efficient application of your technical knowledge and your tools. You’ll be part of one of our multidisciplinary product teams, where you will build both back-end and front-end systems, and work closely with designers, product managers, researchers, and data analysts.
We’re facing many exciting scaling challenges and we’re building a robust platform where your expertise can be applied to areas such as building a beautiful messenger composer, rule matching, deliverability, security, app availability and machine learning, to name a few.
What will I be doing?
As an experienced engineer you will:
- Develop technical plans and contribute to our technical architecture as we scale our products to serve tens of millions of people every day.
- Write Ruby code, which knits together a lot of AWS, infrastructure, platform and SaaS technologies that form the core of Intercom’s backend infrastructure.
- Ship a change to production on your first day and a feature in your first week. That “day one” change is automatically deployed to production along with 100 other deployments (on average) each weekday.
Build using the best tools in the industry. We invest heavily in AI-powered developer tools that remove friction and help you focus on solving meaningful problems.
- Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
What skills do I need?
- 5+ years of industry experience in a software engineering role, preferably building a SaaS product. You can demonstrate significant impact that your work has had on the product and/or the team.
- Deepknowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) (If you don't know a language we use, that’s okay! We think great people can learn quickly or introduce us to better ways of working.)
- but it doesn’t need to be a language that we use here! Great people are effective and learn what we use quickly (or introduce us to better ways of working)
- Experience collaborating directly with product teams and designers, and a proven track record of delivering value to customers or users. Engineers at Intercom are pragmatists who work closely with others on cross-disciplinary teams.
- Experience with Distributed systems
Benefits
- Competitive salary and equity in a fast-growing start-up
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
- Regular compensation reviews - we reward great work
- Pension scheme & match up to 4%
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
- Flexible paid time off policy
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
#LI-Hybrid
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Senior Product Engineer employer: Intercom
Intercom is an exceptional employer that fosters a collaborative and inclusive work culture, where engineers are empowered to solve real customer problems while enjoying a range of benefits including competitive salaries, flexible paid time off, and comprehensive health insurance. Located in a vibrant city, our hybrid working policy allows for a balance between in-office collaboration and remote flexibility, ensuring that employees can thrive both personally and professionally. With a commitment to diversity and employee growth, Intercom provides a unique opportunity for talented individuals to make a significant impact in the fast-paced world of AI customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at meetups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repo showcasing your projects. This gives potential employers a taste of what you can do and how you solve problems.
✨Tip Number 3
Prepare for interviews by practising common questions and coding challenges. We recommend doing mock interviews with friends or using platforms that offer practice sessions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining us!
We think you need these skills to ace Senior Product Engineer
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the opportunity to work with us at Intercom and how you can contribute to our mission of delivering incredible customer experiences.
Tailor Your CV:Make sure your CV is tailored to the Senior Product Engineer role. Highlight your relevant experience, especially in building SaaS products and collaborating with cross-disciplinary teams. We love seeing how your past work aligns with what we do here!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Focus on what makes you a great fit for the role and how you can help us tackle those exciting scaling challenges.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows that you’re serious about joining our team at Intercom!
How to prepare for a job interview at Intercom
✨Know Your Tech Stack
Make sure you’re familiar with the technologies mentioned in the job description, especially Ruby and AWS. Brush up on your knowledge of distributed systems and be ready to discuss how you've used these technologies in past projects.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled real customer problems in your previous roles. Think about specific challenges you faced and how your technical expertise helped solve them, as this aligns perfectly with Intercom's mission.
✨Collaborate Like a Pro
Since you'll be working closely with product teams and designers, be ready to discuss your experience in cross-disciplinary collaboration. Share stories that highlight your ability to communicate effectively and deliver value to users.
✨Embrace the Culture
Intercom values a radically open and accepting culture, so be prepared to discuss how you align with their core values. Reflect on what excites you about their mission and how you can contribute to their incredible work environment.
