Senior Product Designer - UX

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. This shift isn't just changing what we build—it's changing how we work. Our team is constantly evolving, integrating AI into design, development, and go-to-market strategies. At Fin, design is in our DNA. With 60+ designers across R&D and Brand—and two co-founders from design—you'll never have to fight for your place at the table. If you want to work on cutting-edge AI experiences that push the boundaries of product design, there's no better place to be. Why this role existsIn a world where it's easier and easier to get software off the ground and to 75% built, it's the last 25% that really matters. We need deep craft specialists—people who will raise the quality bar, bring a spark of creativity, drive best-in-class interaction and visual design, and push execution excellence across our most strategic product areas. If you have a deep passion for interaction design, product thinking, and pixel-perfect execution—and the leadership and autonomy to drive impact without waiting for direction—this is the role for you. Must Have ExperienceWe're looking for a world-class IC designer who: Has shipped complex, high-quality software products. Designs for multiple surfaces—desktop, mobile, chat interfaces, AI first and emerging experiences. You know what great design looks and feels like, and you push to get there. Who This Role Is Not ForThis role is not for you if: You prefer strategy, research or system design over execution—this is a craft-heavy role. You primarily work on marketing sites—this role is about designing deep, functional software experiences. Owning end-to-end design for high-impact product areas from concept to execution. Defining new interaction patterns and design paradigms for Fin, our automation, and AI-powered tools. Sketching, prototyping, and testing ideas at different fidelities to validate decisions. Working closely with engineers and PMs to define problems, move quickly, and deliver high-quality solutions. Contributing to design culture—mentoring others, pushing for greatness in a team, refining processes, and sharing knowledge inside and outside Fin. What Success Looks LikeYou'll know you're successful if: You've raised the design bar. You've shipped product with major business impact. When you push for quality, people listen. Interview ProcessWe understand that interviewing for a new role is both time and energy consuming–we aim to be thorough, speedy and transparent in our approach. If you're driven to push the boundaries of product design and have the craft, autonomy, and taste to make a real impact, we want to hear from you. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.