At a Glance
- Tasks: Lead a dynamic engineering team to deliver AI customer service solutions.
- Company: Join Intercom, a pioneering AI Customer Service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Other info: Hybrid work model with a vibrant office culture and excellent career growth opportunities.
- Why this job: Make a real impact in AI while developing your leadership skills in a fast-paced environment.
- Qualifications: 3+ years in technical roles; experience with AI or complex enterprise products is a plus.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. We are seeking a commercially-minded engineering leader to lead our Forward Deployed Engineering (FDE) New Business team in EMEA. This role is pivotal in helping Intercom scale its AI-first platform to the world’s most complex organisations.
You will own both the technical execution and the business value outcomes, ensuring that our high-stakes deployments result in tangible success for our customers. You will lead a Forward Deployed Engineering team that focuses on winning complex, large deals and navigating ambiguous customer engagements. Unlike traditional engineering management roles, this position demands high commercial fluency and a tight feedback loop with our R&D teams. You will collaborate closely with Sales, Solutions and Product to not only deliver customer transformation but also to translate field experience into sharp, actionable feedback that shapes our roadmap.
This isn’t a temporary “player-coach” setup — it’s a deeply technical leadership role where technical guidance, architecture, demos, and product evaluation support are core to the job. This is a fantastic opportunity for an experienced engineering manager without prior Forward Deployed Engineering experience to step directly into the world of AI customer service. You’ll learn what it takes to run enterprise deployments, and create leverage for Intercom and our customers.
Own end-to-end outcomes through clarity in communication, speed of execution, tight coordination, and technical quality. Contribute to codifying successful deployments into reusable tools, playbooks, and inputs to the product roadmap, and create leverage for Intercom and our customers.
- 3+ years of technical experience in roles such as Software Engineer, Forward Deployed Engineer, Solutions Architect, Applied AI or related technical roles.
- Comfortable with a problem space that is ambiguous in nature, and capable of translating that ambiguity into clear signals for Product and Engineering and for positive customer outcomes.
Bonus skills & attributes:
- Experience selling and deploying AI, data, or highly technical products in complex enterprise environments.
Competitive salary and equity in a fast-growing start-up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Regular compensation reviews - we reward great work! Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Flexible paid time off policy. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies: Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Temporary Engineering Manager in London employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Engineering Manager in London
✨Get Hands-On with Temporary Projects
Temporary roles are all about flexibility and quick results. Look for short-term engineering projects or gigs that local companies might need help with. You can find these on job boards like Indeed or even niche platforms like PeoplePerHour. Don't be shy to reach out directly to firms—sometimes they have needs that aren't posted yet!
✨Tap into Engineering Meetups
Networking is key in engineering, especially for temporary positions. Check out local engineering meetups or hackathons relevant to your interests. Engaging with peers can lead to leads on temporary roles. Plus, it’s a sweet way to showcase your skills and passion in person—who knows who might be hiring at one of these events?
✨Leverage Your Connections
Let your friends and family know you're on the hunt for a temporary engineering role. Often, personal recommendations can get you in the door faster than any application. Share your goals and what you’re looking for through social media or casual conversations; you’d be surprised how many people might have the right connections!
✨Stay Sharp with Online Courses
While you're searching, keep those skills fresh! Take on some online courses related to your engineering field. Platforms like Coursera or edX can help you stay current and even get some certifications under your belt. This shows potential employers at Intercom that you’re committed to growth, making you a more appealing candidate for temporary roles.
We think you need these skills to ace Temporary Engineering Manager in London
Some tips for your application 🫡
Highlight Your Versatile Engineering Skills:For a temporary engineering role like this one at Intercom, make sure to showcase a broad range of your engineering skills. Talk about different projects you’ve undertaken, focusing on your problem-solving ability and adaptability—key traits for temporary positions that depend on quick integration into teams.
Be Clear About Your Availability:Since this is a temporary role, clarity is essential. In your cover letter, be upfront about your availability and how soon you can start. Employers like Intercom want to know that you can hit the ground running, so don’t shy away from mentioning your flexibility!
Tailor Your CV to Showcase Relevant Experience:Make sure your CV is tailored to reflect the specific engineering projects relevant to the job. For instance, if you’ve worked on temporary contracts before or have engaged in diverse engineering processes, highlight these experiences to show how well-rounded you are.
Include References from Past Employers:Temporary positions often require trust and reliability. Adding references from previous employers can significantly boost your application. It shows that you have a strong work ethic and can adapt quickly, which is exactly what Intercom will be looking for.
How to prepare for a job interview at Intercom
✨Get to Grips with Your Technical Skills
Engineering roles often involve assessing your technical expertise, so be prepared to delve into your core skills. Brush up on relevant software and tools you’ve used before, as well as any engineering principles that relate to the position at Intercom. We want you to showcase your hands-on experience and problem-solving capabilities – it could be the difference between you and another candidate!
✨Prepare for Problem-Solving Scenarios
Expect to tackle some practical scenarios during the interview. Whether it's a design challenge or a troubleshooting test, Intercom might want to see how you approach real-world engineering problems. Think of specific examples from your past work where you had to think on your feet and be ready to walk your interviewers through your thought process.
✨Show Your Adaptability in Temporary Roles
Since this is a temporary position, it’s key to demonstrate your flexibility and ability to hit the ground running. Make sure to convey your eagerness to learn and adapt quickly to the team and the specific projects at Intercom. We all know that temporary roles can be a bit of a whirlwind, so emphasise your quick learning skills and your approach to managing change.
✨Highlight Relevant Portfolio Projects
If you've worked on engineering projects that align with the role at Intercom, make sure to bring them up! A portfolio can be a great way to illustrate your engineering prowess. Discuss the challenges you faced, the solutions you implemented, and the results achieved – this will give the interviewers a tangible idea of what you bring to the table.
