At a Glance
- Tasks: Lead and shape Fin's IT onboarding and education programs for a seamless employee experience.
- Company: Join a fast-growing AI company transforming customer support with innovative technology.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Other info: Dynamic hybrid work culture with opportunities for growth and creativity.
- Why this job: Make a real impact by empowering employees to thrive with cutting-edge technology.
- Qualifications: 5+ years in program management with strong communication and stakeholder management skills.
The predicted salary is between 56700 - 69300 £ per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
This is a rare opportunity to drive and shape how Fin learns, adopts and thrives with its Enterprise Technology. This isn't your typical IT role as our Technology Enablement Program Manager, you'll sit at the intersection of IT and every team at Fin, running the programs that ensure every employee gets the most from the tools and technology around them. It's a people-first program management role where your impact is measured by how confidently and effectively Fin employees use the tools that power their work.
What will I be doing?
- Drive and evolve Fin’s IT Onboarding program, ensuring new hires join confidently with the tools and knowledge they need from Week 1.
- Partner with HR, IT Operations, and functional teams to deliver a consistent, high-quality experience at scale.
- Design and deliver IT awareness and education campaigns that aid employees get the most out of Fin's technology stack from productivity tools to AI-powered platforms like Claude and beyond.
- Lead adoption for new technology rollouts - Drive communication, enablement and training that bring people on board effectively, reduce friction and drive usage.
- Shape how Fin talks about enterprise technology - Own the communications strategy for IT across the business.
- Build and maintain relationships with cross-functional stakeholders - Understand their teams' needs and challenges to shape and prioritise our IT Education Program.
- Measure what matters, track adoption, engagement and effectiveness. Use data and feedback to continuously iterate and improve.
- Stay at the leading edge of AI and workplace tooling, be an early adopter, stay curious and bring an informed perspective on where IT enablement is heading in a world transformed by AI.
What skills do I need?
- 5+ years in Program Management, Learning & Development or Employee Enablement ideally with experience spanning both people-facing programs and a technology or IT environment.
- Proven track record running onboarding, education or awareness programs end-to-end: from design through delivery to measurement.
- Exceptional communication and storytelling skills, you can take something complex and make it clear, compelling and human.
- Strong stakeholder management: you're comfortable working across all levels, from individual contributors to senior leaders and you build trust quickly.
- Self-directed and autonomous by nature you own your space, drive your program and operate effectively with minimal direction.
- Proven project and program management fundamentals - you know how to hold multiple workstreams together, stay organised and deliver without dropping the ball.
- Comfortable in fast-paced tech environments; you thrive amid change and ambiguity and you move quickly without sacrificing quality.
Bonus skills & attributes
- Hands-on experience with AI tools such as Claude, ChatGPT, Gemini or similar and genuine curiosity about how AI is reshaping the way people work day-to-day.
- Background in IT or technology teams or experience delivering IT-specific enablement or digital adoption programs.
- Experience creating engaging enablement content using tools like Canva, Loom, Google Suite or similar.
- Familiarity with digital adoption platforms or LMS tools (e.g. Sana).
- Experience in change management or organisational communications alongside program management.
- A comfort with data ability to pull and interpret program metrics and turn them into clear reporting for stakeholders.
Benefits
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work!
- Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme.
- With secure bike storage too.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Technology Enablement Program Manager in London employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Enablement Program Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intercom values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intercom might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intercom!
✨Direct Apply to Intercom
Let's not forget to apply directly through the Intercom website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Enablement Program Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intercom.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intercom. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intercom
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
