Technical Sourcer (FTC) in London

Overview

Join to apply for the Technical Sourcer (FTC & Perm) role at Intercom.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, helps businesses deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, AI-enhanced for more complex queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting a new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom and Helpdesk by Intercom. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform. We are looking for a Technical Sourcer to join our talent acquisition team to help hire exceptional technical talent powering Fin, across Product Engineering, AI, ML, and Research. You’ll be a strategic partner to our Engineering and TA teams—bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates.

Responsibilities

• Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research.
• Partner closely with recruiters and hiring managers to understand team needs, technical requirements, and ideal candidate profiles.
• Proactively identify and engage passive candidates through methods including GitHub, Google Scholar, Stack Overflow, arXiv, open-source communities, tech events, and bespoke search strategies.
• Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity.
• Act as a thought partner within the Talent team—sharing fresh ideas and best practices to elevate our sourcing function.
• Build and nurture long-term relationships with potential candidates to create a strong talent network for future hiring needs.
• Contribute to talent initiatives including diversity sourcing, market mapping, and employer branding campaigns.
• Maintain high data integrity in our ATS and sourcing tools, using metrics to iterate and improve sourcing effectiveness.

Qualifications

• 3+ years of technical sourcing experience, ideally in high-growth, fast-paced environments.
• Proven track record of sourcing for hard-to-fill roles in engineering, AI, or ML, and engaging deeply technical talent globally.
• A strategic mindset with a proactive approach to talent discovery—don’t wait for requisitions to start.
• Expertise in sourcing beyond LinkedIn (e.g., GitHub, Kaggle, open-source projects, technical blogs, conferences, Boolean search strings).
• Strong communication and storytelling skills to craft outreach messages that resonate with technical candidates.
• Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience.
• Collaborative and curious—eager to learn, share, and contribute to a team-oriented environment.
• Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus.

Why join us?

We invest in our people, provide great benefits, and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.

Benefits

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews – we reward great work!
• Pension scheme & match up to 4%
• Life and health insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave and six weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks standard (Windows available for some roles)

Policies

Intercom has a hybrid working policy. We believe working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on personal platforms on personal time, and do not challenge or confront anyone for their views on non-work topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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Job details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Human Resources
• Industries: Technology, Information and Internet

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