Technical Recruiter (FTC) in London

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

Intercom is at the forefront of AI-driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI-enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently—all through our seamless platform.

We are looking for a Technical Recruiter to join our talent acquisition team on a 12 month contract to help hire the exceptional talent that will power the technology behind Fin. In this role, you’ll be a trusted partner to candidates, ensuring they have a positive and engaging experience throughout the hiring process.

• Build and manage strong candidate pipelines through creative sourcing, screening, and engaging outreach.
• Partner closely with hiring managers to deeply understand role requirements and drive a seamless hiring process.
• Use data-driven insights to continuously improve and refine recruiting strategies.
• Lead structured interview panel meetings and debriefs to ensure high-quality hiring decisions.
• Master our recruiting tools and systems, leveraging automation and AI where possible.
• Manage the full candidate lifecycle—from first contact to offer acceptance—ensuring a world-class candidate experience.
• Stay up to date with the latest industry trends, emerging technologies, and best practices in technical recruiting.
• Represent Intercom’s mission, vision, and values with professionalism and authenticity.

• 2+ years of technical recruiting experience, ideally in a fast-paced, high-growth environment.
• Strong ability to source and attract top engineering talent through multiple channels.
• Solid understanding of the global technical hiring landscape, particularly in Ireland.
• Excellent multitasking skills—you can balance multiple roles, collaborate with different teams, and keep the hiring process moving smoothly.
• Exceptional communication and interpersonal skills—you build trust and strong relationships with both candidates and stakeholders.
• Strong analytical and problem-solving abilities—you use data to guide decision-making and improve recruiting processes.
• Experience with LinkedIn, Twitter, GitHub, and other networking platforms to connect with top talent.
• A proactive, growth-oriented mindset—you take initiative, learn quickly, and are excited to level up your recruiting craft.
• Availability to be onsite at our Dublin office (Stephen’s Green) for at least 2 days per week.

We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world-class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it.

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
• MacBooks are our standard, but we also offer Windows for certain roles when needed.

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.