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- Tasks: Build strong client relationships and guide them through AI transformations.
- Company: Leading AI Customer Service firm in London with a focus on diversity.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by driving success for enterprise customers with AI solutions.
- Qualifications: 8+ years in customer-facing roles and fluent in French.
- Other info: Join a dynamic team that values innovation and collaboration.
The predicted salary is between 42000 - 84000 £ per year.
A leading AI Customer Service firm in London seeks a Strategic Customer Success Manager who will develop trusted relationships with clients and guide them through AI-driven transformations. The ideal candidate will have over 8 years of experience in customer-facing roles, strong skills in business process mapping, and be fluent in French.
The role includes optimization recommendations and leading strategic planning sessions, aiming to drive significant outcomes for enterprise customers. Join a company that values diversity and offers a hybrid work model.
Strategic AI CSM — French-speaking (Enterprise) in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic AI CSM — French-speaking (Enterprise) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and customer success space. Attend industry events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer success and AI transformations. We recommend role-playing with a friend to build confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in business process mapping and client relationships. This will give you an edge when discussing your experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Strategic AI CSM — French-speaking (Enterprise) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic AI CSM role. Highlight your customer-facing experience and any relevant achievements in business process mapping to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about AI-driven transformations and how your background makes you the perfect fit for our team. Don’t forget to mention your fluency in French!
Showcase Your Strategic Thinking: In your application, give us examples of how you've led strategic planning sessions or made optimization recommendations in previous roles. We love seeing candidates who can think critically and drive significant outcomes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Intercom
✨Know Your AI Inside Out
Make sure you brush up on the latest trends and technologies in AI, especially those relevant to customer service. Being able to discuss how AI can transform business processes will show your expertise and passion for the field.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've developed trusted relationships with clients in the past. Highlight specific instances where your guidance led to successful transformations, as this will resonate well with the interviewers.
✨Be Ready for Strategic Discussions
Since the role involves leading strategic planning sessions, think about how you would approach these discussions. Prepare a few strategies or frameworks you’ve used before that could apply to enterprise customers, and be ready to share them.
✨Fluency in French is Key
As this position requires fluency in French, practice discussing your professional experiences in French. This will not only demonstrate your language skills but also your ability to communicate effectively with diverse clients.
