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- Tasks: Lead the creation of engaging web experiences that showcase our AI customer service products.
- Company: Join Intercom, a leading AI Customer Service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible time off, and comprehensive health benefits.
- Why this job: Make a real impact by shaping how businesses experience cutting-edge AI technology.
- Qualifications: Experience in product management or marketing with strong storytelling skills.
- Other info: Collaborative culture with opportunities for growth and a hybrid working policy.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver alwaysâon, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
As a Senior Product Manager on the Web team, you will bring Fin and the Intercom Suite's story to life through worldâclass web experiences. Your work will showcase our products, tell our brand story, and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are, what we build, and why it matters.
Key responsibilities include:
- Lead endâtoâend delivery of highâquality narrative and storytelling pages, from concept to launch.
- Translate messaging into web experiences: take positioning and messaging guides and shape them into compelling, differentiated pages.
- Own what ships: make clear, timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.
- Collaborate across functions: work with designers, engineers, PMMs, and brand studio partners to bring stories to life on the web.
- Bring a strong eye for narrative and copy: ensure content is clear, engaging, and aligned with our company positioning and goals.
- Drive progress and urgency: move quickly while maintaining excellence in craft and execution.
- Measure and improve impact: track how narrative pages perform and optimize for engagement, comprehension, and conversion.
What skills do I need?
- Experience in product management or product marketing, with a track record of delivering impactful digital storytelling.
- Strong ability to communicate narratives through web, translating positioning into content structures, flows, and copy feedback.
- Exceptional collaboration and communication skills â comfortable aligning diverse stakeholders and presenting work to executives.
- A strong design eye: able to identify what makes a page visually compelling and partner effectively with designers.
- Attention to detail â from copy to layout to functionality â you set a high bar and uphold it.
- Ability to thrive in a fastâmoving, highâstandards environment; you move with urgency and adapt to change.
- A passion for marketing and branding, and for shaping how cuttingâedge products are experienced online.
Benefits
- Competitive salary and equity in a fastâgrowing startâup.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews â we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- If youâre cycling, weâve got you covered on the CycleâtoâWork Scheme. With secure bike storage too.
- MacBooks are our standard, but weâre happy to get you whatever equipment helps you get your job done.
Policies
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Senior Product Manager, Web in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice đ€«
We think this is how you could land Senior Product Manager, Web in London
âšTip Number 1
Network like a pro! Reach out to people in your industry, especially those at Intercom. A friendly chat can open doors and give you insights that a job description just can't.
âšTip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your best work. Make it visually stunning and narratively compelling, just like the pages you'd create for Intercom.
âšTip Number 3
Prepare for interviews by practising your storytelling. Youâll need to communicate your experiences clearly and engagingly, so think about how you can translate your past roles into compelling narratives.
âšTip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen. Plus, it shows youâre genuinely interested in being part of the Intercom team.
We think you need these skills to ace Senior Product Manager, Web in London
Some tips for your application đ«Ą
Show Your Storytelling Skills: As a Senior Product Manager, you'll need to communicate narratives effectively. Make sure your application showcases your ability to tell a compelling story about your experience and how it aligns with our mission at Intercom.
Tailor Your Application: Donât just send a generic CV! Tailor your application to highlight your product management or marketing experience, especially in digital storytelling. We want to see how you can translate messaging into engaging web experiences.
Highlight Collaboration Experience: We love teamwork at Intercom! In your application, mention specific examples of how you've collaborated with designers, engineers, and other stakeholders to deliver high-quality projects. Show us you can thrive in a cross-functional environment.
Keep It Clear and Engaging: Your application is your first chance to impress us, so make it clear and engaging. Pay attention to detail in your writing, as we value clarity and craft. Remember, this is your opportunity to demonstrate your design eye and narrative skills!
How to prepare for a job interview at Intercom
âšKnow Your Product Inside Out
Before the interview, dive deep into Intercom's products, especially Fin and the Customer Service Suite. Understand their features, benefits, and how they stand out in the market. This knowledge will help you articulate how your experience aligns with their mission to enhance customer experiences.
âšShowcase Your Storytelling Skills
As a Senior Product Manager, you'll need to communicate narratives effectively. Prepare examples of how you've translated complex ideas into engaging web experiences. Bring along any relevant portfolio pieces that demonstrate your ability to create compelling digital storytelling.
âšEmphasise Collaboration
Intercom values teamwork, so be ready to discuss how you've successfully collaborated with designers, engineers, and marketing teams in the past. Share specific instances where your collaborative efforts led to successful product launches or improved user experiences.
âšDemonstrate Your Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you ensure high standards in your work, from copy to layout. You might even want to bring examples of projects where your meticulousness made a significant difference in the final product.
