At a Glance
- Tasks: Lead a team to shape the future of AI-powered customer engagement.
- Company: Join one of the fastest-growing private software companies globally.
- Benefits: Competitive salary, equity, flexible time off, and comprehensive health insurance.
- Other info: Hybrid work policy with a vibrant office culture and excellent career growth.
- Why this job: Make a real impact on millions by delivering world-class products.
- Qualifications: Experience in product management and strong collaboration skills.
The predicted salary is between 63000 - 77000 £ per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
We're looking for a Senior Product Manager to join our team and help shape the future of business messaging and AI-powered customer engagement.
This is a career-defining opportunity to lead a world-class team of engineers, designers, and researchers to deliver products that touch millions of people every day.
Be the Product Manager for the Messenger, Fin's most important channel Deeply understand the customer problems you're tackling through research, data, and direct customer interactions — then frame those problems clearly for your team.
Collaborate with engineers and designers to imagine, build, and ship solutions, from bold future visions to small, focused iterations.
Leverage AI to increase your own efficiency, accelerate product development, and multiply your team's impact.
Own and maintain the quality of your product area, ensuring every release delivers world-class software.
Be a leader in your team or projects by role-modelling our company values and R&D principles.
Sharp Customer Focus & Problem Framing - able to independently understand, define and articulate complex customer problems and opportunities using data analysis and qualitative inputs.
Build World-Class Product - able to deeply collaborate with engineering and designers to quickly ship effective solutions.
Outcome Oriented - define, fight for and share progress against the customer and business impact of your product area or project.
Competitive salary and equity in a fast-growing start-up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work!Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle-to-Work Scheme.
With secure bike storage too Mac Books are our standard, but we also offer Windows for certain roles when needed.#Li Hyrid Policies Fin has a hybrid working policy.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We expect employees to be in the office at least three days per week.
As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
Fin values diversity and is committed to a policy of Equal Employment Opportunity.
Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Senior Product Manager , Hybrid in London employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Manager , Hybrid in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Intercom!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Intercom would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Intercom through your school's career services!
We think you need these skills to ace Senior Product Manager , Hybrid in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Senior Product Manager , Hybrid, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Senior Product Manager , Hybrid position at Intercom. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Intercom
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
