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- Tasks: Build strong relationships with C-suite clients and guide them in AI product adoption.
- Company: Leading AI Customer Service company based in Greater London.
- Benefits: Competitive salary, flexible working arrangements, and comprehensive benefits.
- Why this job: Make a real impact by helping clients maximise their AI solutions.
- Qualifications: 5+ years of experience in customer success and SaaS expertise.
- Other info: Join a dynamic team focused on innovative customer engagement strategies.
The predicted salary is between 43200 - 72000 £ per year.
A leading AI Customer Service company in Greater London is seeking a Customer Success Manager with over 5 years of relevant experience. This role involves building trusted relationships with C-suite clients, guiding them in adopting AI products, and ensuring maximum value from solutions.
Candidates should have SaaS experience and a proven track record of developing successful customer engagement strategies.
The position offers a competitive salary, flexible working arrangements, and comprehensive benefits.
Senior High-Touch CSM for AI Customer Growth in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior High-Touch CSM for AI Customer Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and SaaS industries. Attend events, webinars, or even local meetups to get your name out there and make those valuable connections that could lead to your next role.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, highlight your experience in building relationships with C-suite clients and your success in customer engagement strategies. We want to see how you can bring value to their team!
✨Tip Number 3
Prepare for interviews by researching the company’s AI products and understanding their customer base. This will help you tailor your responses and demonstrate your knowledge of how to maximise value for their clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior High-Touch CSM for AI Customer Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success and SaaS. We want to see how you've built relationships with clients, especially at the C-suite level, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about AI and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Success Stories: When detailing your experience, include specific examples of successful customer engagement strategies you've developed. We’re all about results, so numbers and outcomes will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Intercom
✨Know Your AI Inside Out
Make sure you’re well-versed in the AI products the company offers. Brush up on how these solutions can drive customer success and be ready to discuss specific use cases where you've helped clients adopt similar technologies.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've built trusted relationships with C-suite clients in the past. Highlight your communication style and how you’ve tailored your approach to meet their unique needs, as this will be crucial for the role.
✨Demonstrate Your SaaS Expertise
Be ready to talk about your experience in the SaaS industry. Discuss successful customer engagement strategies you've implemented and the results they achieved, as this will show your ability to drive value for clients.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the company's vision and how you can contribute to their goals. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
