Senior AI Engineering Manager - Customer Experience Platform in London

Senior AI Engineering Manager - Customer Experience Platform in London

London Full-Time 80000 - 100000 £ / year (est.) No working from home possible
Intercom

At a Glance

  • Tasks: Lead AI engineering projects and mentor senior engineers in a fast-paced environment.
  • Company: Fin, the top AI agent for customer service with a strong hybrid culture.
  • Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
  • Other info: Join a dynamic team focused on innovation and impactful solutions.
  • Why this job: Shape the future of customer experience with cutting-edge AI technology.
  • Qualifications: Proven leadership skills and strong technical expertise in AI engineering.

The predicted salary is between 80000 - 100000 £ per year.

Fin is the #1 AI agent for customer service, building high-impact, scalable platforms with a strong hybrid culture.

You will lead from the front, shaping significant work streams and mentoring senior engineers in a fast-paced, AI-focused environment.

You’ll partner with the Engineering Director on pillar strategy, drive cross-functional collaboration, and maintain high standards while moving at startup speed.

This role demands exceptional leadership and technical judgment.

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Senior AI Engineering Manager - Customer Experience Platform in London employer: Intercom

Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.

Intercom

Contact Details:

Intercom Recruitment Team

We think you need these skills to ace Senior AI Engineering Manager - Customer Experience Platform in London

Leadership
Technical Judgment
Cross-Functional Collaboration
Mentoring
AI Expertise
Project Management
Strategic Planning