At a Glance
- Tasks: Build AI-powered products and collaborate with ML Scientists to deliver innovative solutions.
- Company: Join Fin, a leading AI Customer Agent company transforming customer support.
- Benefits: Enjoy hybrid working, competitive salary, and comprehensive health benefits.
- Other info: Dynamic team culture with opportunities for mentorship and career growth.
- Why this job: Make a real impact in AI technology and enhance customer experiences.
- Qualifications: 5+ years of software engineering experience; ML knowledge is a plus but not required.
The predicted salary is between 56700 - 69300 £ per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
We're looking for Senior Product Engineers to join the AI Group to build Fin's AI-powered products.
Product Engineers working in ML work closely with both our ML Scientists and product teams.
They must deeply understand our product, our customers, our ML tech stack and our broader product stack.
Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers' hands.
Our team's dedicated Engineers enable us to move to production fast, often shipping to beta in weeks after a successful offline test.
We are very passionate about applying machine learning technology, and have productized everything from classic supervised models, to cutting-edge unsupervised clustering algorithms, to novel applications of transformer neural networks.
If you are an experienced product engineer who takes an analytical approach to development and has some hands-on experience with ML systems, we'd love to hear from you!
Product Engineers in the AI Group Build the systems that power Fin's flagship AI products.
This usually means working in our ML Python tech stack, but at times also means working across the product on our Rails app too.
Work alongside our ML Scientists bring proof-of-concept code to production; Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers..
Contribute to all phases of software development including ideation, prototyping, and implementation and testing.
Play an active role in the hiring, mentoring, and career development of other engineers.
Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Fin.
5+ years of experience shipping high-quality products.
No ML experience required. We believe you can be highly effective immediately by bringing excellent software engineering skills, and learn ML as you work on the team.
Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.) but it doesn't need to be a language that we use here!
Strong willingness to fight for good outcomes Bias towards progress over perfection BSc in Computer Science, Maths or Statistics or related discipline Bonus skills & attributes Previous experience in data analytics, or statistical role At Fin, we want to give people what they need to do the best work of their careers.
Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future.
Offerings vary by location in line with local practices and requirements.
ai/careers.
Policies Fin has a hybrid working policy.
We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home.
We expect employees to be in the office at least three days per week.
As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications.
Fin values diversity and is committed to a policy of Equal Employment Opportunity.
Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Product Engineer - Hybrid Working in London employer: Intercom
Fin is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to push the boundaries of AI technology. With competitive salaries, equity options, and a comprehensive benefits package including flexible paid time off and health insurance, Fin prioritises employee well-being and growth. The hybrid working policy fosters collaboration while allowing for personal flexibility, making it an ideal place for talented individuals to develop their careers in a cutting-edge field.
