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- Tasks: Enhance customer experiences and drive product adoption through strategic engagement.
- Company: Dynamic tech company in London focused on customer success.
- Benefits: Competitive compensation, hybrid work policy, and a range of benefits.
- Why this job: Join a forward-thinking team and make a real impact on customer success.
- Qualifications: 5+ years in customer success or account management, fluent in French.
- Other info: Opportunity to build executive relationships and ensure client value.
The predicted salary is between 36000 - 60000 £ per year.
A technology company in London seeks a Customer Success Manager to enhance customer experiences and drive product adoption through strategic engagement. The ideal candidate will have over 5 years of customer success or account management experience, preferably in SaaS, and must be fluent in French.
Responsibilities include fostering executive relationships and ensuring maximum value for clients.
Competitive compensation and a hybrid work policy are offered, as well as a range of benefits.
French-Speaking CSM: AI-Powered Adoption & Growth in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French-Speaking CSM: AI-Powered Adoption & Growth in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech and SaaS industries, especially those who speak French. A personal introduction can make all the difference when applying for roles like the Customer Success Manager position.
✨Tip Number 2
Prepare for interviews by researching the company’s products and customer success strategies. We want you to show off your knowledge and passion for enhancing customer experiences, so practice articulating how you can drive product adoption.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your commitment.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you stand out, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace French-Speaking CSM: AI-Powered Adoption & Growth in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success or account management, especially in SaaS. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how your French-speaking skills can benefit our team. Keep it engaging and personal!
Showcase Your Strategic Thinking: In your application, give examples of how you've driven product adoption and fostered executive relationships in the past. We love seeing candidates who can think strategically and have a proven track record of success.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Intercom
✨Know Your Stuff
Make sure you understand the company's products and how they enhance customer experiences. Brush up on AI-powered solutions and be ready to discuss how you've driven product adoption in your previous roles.
✨Fluency is Key
Since this role requires fluency in French, practice speaking about your past experiences and achievements in both English and French. This will show your comfort level with the language and your ability to communicate effectively with clients.
✨Build Relationships
Prepare examples of how you've fostered executive relationships in the past. Think about specific strategies you've used to engage clients and ensure they receive maximum value from the products or services.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the company and the role. Ask about their approach to customer success and how they measure product adoption. This shows you're not just interested in the job, but also in contributing to their success.
