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- Tasks: Support global sales teams and improve deal processes in a dynamic environment.
- Company: Join Intercom, a leading AI customer service company transforming customer experiences.
- Benefits: Enjoy competitive salary, equity, flexible holidays, and comprehensive health benefits.
- Why this job: Be part of a fast-growing startup and make a real impact on customer service.
- Qualifications: 2-4 years in Deal Desk or related SaaS roles; strong problem-solving and communication skills.
- Other info: Hybrid working policy with a focus on collaboration and a diverse, inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.
What will I be doing?
- Support our Global Sales teams by providing deal desk guidance within the Sales Operations team and improving our day-to-day processes and systems.
- Fostering best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these.
- Drive process and systems requirements (including CPQ) to implement best-in-class quote-to-order process; provide assistance in closing/managing deals in the systems.
- Lead evaluation and review of all contracts for completeness, accuracy, and adherence to our policies.
- Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable timeframes.
- Work independently on projects, and apply judgment in resolving issues or in making recommendations.
- Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, and other key teams across the company.
- Assisting on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc.
What skills do I need?
- 2-4 years experience in Deal Desk or in a related function within SaaS or AI.
- Experience in dealing with complex, cross-functional deal/contract management across Sales, Finance, Product and Legal.
- Understanding of quote-to-order process, knowledge of Salesforce CPQ is a plus.
- Strong structured problem solving skills along with ability to demonstrate practical judgment in complex situations.
- Able to work with a high degree of autonomy, and prioritize different requests.
- Strong communication skills, including experience effectively communicating with senior management.
- Willing to work in a highly demanding and results-oriented team environment.
- Proficiency in Microsoft Excel and working knowledge of Salesforce.
- Bachelor’s degree.
Bonus Skills & Attributes
- Background working in high-growth, performance-focused environments.
- Knowledge of software revenue recognition principles would be an advantage.
- AI fluency and passion for applying emerging technology in the day to day.
Benefits
- Competitive salary and equity in a fast-growing start-up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Regular compensation reviews - we reward great work!
- Pension scheme & match up to 4%.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Open vacation policy and flexible holidays so you can take time off when you need it.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones.
- If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Policies
- Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
- We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone.
- Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
- Intercom values diversity and is committed to a policy of Equal Employment Opportunity.
Deal Desk Manager in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deal Desk Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Intercom or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to deal desk management. Think about how your experience aligns with the skills they’re looking for, like structured problem-solving and communication.
✨Tip Number 3
Show off your knowledge of the quote-to-order process and any relevant tools like Salesforce CPQ. Being able to discuss these confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Intercom.
We think you need these skills to ace Deal Desk Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deal Desk Manager role. Highlight your experience in deal desk functions and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background aligns with our mission at Intercom. Let us know what excites you about this opportunity!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in previous roles. We love structured problem solvers who can think on their feet, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Intercom
✨Know Your Deal Desk Stuff
Make sure you brush up on your knowledge of deal desk processes, especially in SaaS and AI environments. Understand the quote-to-order process inside out, and if you can, get familiar with Salesforce CPQ. This will show that you're not just a good fit for the role but also genuinely interested in how they operate.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've tackled complex problems in previous roles. Think about situations where you had to use structured problem-solving skills and practical judgment. This will demonstrate your ability to handle the demands of the position and work independently.
✨Build Relationships, Even Virtually
Intercom values collaboration, so be ready to talk about how you've built strong relationships with stakeholders in past roles. Highlight any experience you have working cross-functionally with teams like Sales, Legal, and Finance. This will show that you understand the importance of teamwork in achieving business goals.
✨Communicate Like a Pro
Since strong communication skills are key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've effectively communicated with senior management in the past. This will help you stand out as someone who can convey important information succinctly and professionally.