Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Fin is an AI-first company revolutionizing how customer service is delivered today. Our entire platform is driven by an advanced AI Agent who we call Fin, who blends automation with empathy, setting a new standard in customer support. At Fin, you'll help shape the future of AI-first customer service, showing our customers the transformative power of artificial intelligence. By inspiring a bold vision and delivering impactful solutions, you'll make AI-powered support not just possible, but a reality for our customers.About the Role:Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. With a natural curiosity, independent thinking, and strong problem-solving skills, you'll partner closely with Product, R&D, and Engineering to ensure our customers' needs and insights are at the core of our AI powered solutions.Lead technical discovery to identify and address our customers' needsDeliver an exceptional pre-sales experience by articulating Fin's value and technical expertiseConduct impactful, value-based solution reviews and in-depth technical sessionsDesign and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilitiesServe as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issuesCollaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planningBuild trust with customers by approaching challenges with empathy and curiosityContinuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at FinCommit to customer success, ensuring lasting value and proactively addressing challengesWhat Skills Do I Need?Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosityAbility to challenge the status quo and continuously improve Solutions Engineering processes and playbooksBring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the companyWilling and able to travel occasionallyBenefits We are a well treated bunch, with awesome benefits! Competitive salary and equity in a fast-growing start-upWe serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchenRegular compensation reviews - we reward great work!Unlimited access to Claude Code and best-in-class AI tools; experimentation & building is encouraged & celebrated.Pension scheme & match up to 4%Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependentsFlexible paid time off policyPaid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved onesIf you're cycling, we've got you covered on the Cycle-to-Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed.#LI-Hybrid#LI-RH1Policies Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
AWS Solution Architect - Remote in London employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
