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- Tasks: Drive sales for our cutting-edge AI Customer Service product and shape its market presence.
- Company: Join Intercom, a leader in AI-driven customer service solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team transforming customer experiences with innovative AI technology.
- Qualifications: Sales experience and a passion for technology and customer service.
- Other info: Join a fast-paced, collaborative environment with a focus on learning and impact.
The predicted salary is between 28800 - 48000 ÂŁ per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high-touch queries that require a human agent.
Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
What’s the opportunity? Intercom’s Fin is the leading AI Agent for Customer Service. We’re now expanding that capability into a broader Customer Agent vision, AI agents that can move seamlessly across the customer journey, starting with Sales Agent. Sales Agent is a new product motion for Intercom and a new buyer for us. As an AE on the Customer Agent team, you’ll help bring Sales Agent to market with a small specialist group, landing early customers, proving ROI, and shaping how we position, package, and price this product as we move from beta to a repeatable, scalable GTM motion.
You’ll join a small, dedicated “tiger team” built for speed and learning. The team includes a sales leader, a small group of specialist AEs (mix of internal top performers and external hires) and dedicated Solution Engineering support. This team operates with high autonomy and high accountability. You will work closely with Product, Marketing, and Pricing to bring real customer signals into decisions and help the company learn quickly what resonates, what converts, and what customers will pay for.
This role often operates as a specialist overlay into existing Intercom customer accounts. Core Relationship Managers own the overall.
Account Executive, Emerging AI Products in London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive, Emerging AI Products in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about Intercom’s AI solutions will show you’re genuinely interested and ready to contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help Intercom’s mission. Tailor your message to highlight your experience with customer service and sales.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the team!
We think you need these skills to ace Account Executive, Emerging AI Products in London
Some tips for your application 🫡
Show Your Passion for AI: When you're writing your application, let your enthusiasm for AI and customer service shine through. We want to see how you connect with our mission at Intercom and how you can contribute to transforming customer experiences.
Tailor Your CV: Make sure your CV is tailored to the Account Executive role. Highlight relevant experience, especially in sales and AI products. We love seeing how your background aligns with what we're doing at Intercom!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for our team. Share specific examples of your achievements and how they relate to the role. We appreciate a personal touch that reflects your personality!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Intercom.
How to prepare for a job interview at Intercom
✨Know Your AI Stuff
Make sure you brush up on your knowledge of AI and customer service technologies. Understand how Intercom's Fin works and be ready to discuss how AI can enhance customer experiences. This will show that you're not just interested in the role, but also passionate about the product.
✨Showcase Your Sales Skills
Prepare to share specific examples of how you've successfully sold products in the past, especially in tech or AI. Highlight your ability to identify customer needs and demonstrate ROI, as this is crucial for the Account Executive role at Intercom.
✨Understand the Market
Research the competitive landscape of AI customer service solutions. Be prepared to discuss how Intercom stands out and what unique value it offers. This will help you articulate why you want to be part of their mission and how you can contribute.
✨Emphasise Team Collaboration
Since you'll be working closely with a small team, highlight your experience in collaborative environments. Share examples of how you've worked with cross-functional teams to achieve goals, as this aligns with the high autonomy and accountability expected at Intercom.