IT Systems Engineer

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service.

At Intercom you’ll be a Systems Engineer in IT, working on evolving our IT infrastructure with a focus on deliverability, identity & access management and compliance. This is a great opportunity to join an ambitious IT team that leverages SaaS-based solutions to be at the forefront in the business processes and employee lifecycle automation space.

What will I be doing?

• Identify and solve team, organisational, and business automation and integration problems.
• Design, build, and own efficient and easy-to-maintain automations and integrations that address challenges and improve our posture in identity & access management, endpoint management, security, compliance and enterprise email deliverability.
• Take part in high-impact cross-organisational projects to integrate, expand, and evolve our corporate IT infrastructure, with a strong emphasis on infrastructure-as-code.
• Govern and promote automation through enablement and education with the aim of eliminating friction and toil and help the business to work sustainably.
• Drive IT incident response in concert with other InfoSec and engineering teams.
• Integrate and utilise AI tooling and continuously drive our automated no code infrastructure via tools such as Tines and Workato.

What skills do I need?

• You must have a passion for systems and automation and the desire to develop your skills in a fast-moving company!
• Having experience with iPaaS platforms and enterprise email deliverability are a plus.
• You have 3 to 5 years of experience as a Systems Engineer and possess great problem-solving skills with the ability to challenge assumptions by making data-driven discoveries and finding corresponding solutions.
• You have good knowledge of a high-level programming language, e.g. Ruby, Python, Perl etc.
• You have experience building and operating systems in the cloud, without a traditional corporate network perimeter.

Benefits

• Competitive salary and equity in a fast-growing start-up.
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
• Regular compensation reviews - we reward great work!
• Pension scheme & match up to 4%.
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
• Flexible paid time off policy.
• Paid maternity leave, as well as 6 weeks paternity leave for fathers.
• Cycle-to-Work Scheme with secure bike storage.
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done.

We are committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Intercom has a hybrid working policy. We expect employees to be in the office at least two days per week. We have a radically open and accepting culture at Intercom.

Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity.