At a Glance
- Tasks: Guide enterprise customers through AI transformation and drive measurable business outcomes.
- Company: Join Intercom, a leader in customer engagement and AI services.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with C-suite leaders in a dynamic and innovative environment.
- Why this job: Be a trusted advisor and shape the future of AI in enterprise solutions.
- Qualifications: 8+ years in enterprise SaaS CSM roles with a passion for AI and automation.
Intercom is looking for an experienced Enterprise Customer Success Manager to partner with enterprise customers and guide them through AI services transformation. This hybrid role will require you to collaborate with C-suite leaders and drive measurable business outcomes.
You will lead strategic planning sessions, maintain deep product knowledge, and act as a trusted advisor to the customer.
Ideal candidates will have 8+ years of experience with enterprise SaaS CSM roles and a passion for AI and automation.
Enterprise AI CSM & Transformation Architect employer: Intercom
Intercom is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to engage with C-level executives, making your role impactful and rewarding. The hybrid work model provides the flexibility needed to balance professional and personal commitments, ensuring a fulfilling work-life experience.
