At a Glance
- Tasks: Build relationships with customers and guide them to maximise their Intercom experience.
- Company: Join a leading AI Customer Service company transforming customer experiences.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and customer satisfaction.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Fluent in French, with strong communication and relationship-building skills.
The predicted salary is between 36000 - 60000 € per year.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.
Founded in **** and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.
Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth.
As a CSM, you will build relationships and demonstrate an understanding of the Intercom customer journey. You will be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You will use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make.
You will work with a variety of customer profiles including C-Level contacts, executives, CX and Support leaders, and multi-layered global CX teams to support the successful adoption and expansion of their Intercom solution investment.
What will I be doing?
- Develop a trusted advisor relationship with customers at the C-suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle.
Customer Success Manager, High Touch in England employer: Intercom
Intercom is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Customer Success Manager in London, you will have access to extensive professional development opportunities, enabling you to grow your skills while working with a diverse range of exciting clients. With a commitment to employee well-being and a focus on delivering incredible customer experiences, Intercom offers a unique environment that empowers you to make a meaningful impact in the world of AI-driven customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, High Touch in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intercom on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding the customer journey with Intercom. Think about how you can demonstrate your experience in building relationships and driving product adoption. Show them you know their stuff!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can help customers realise the full value of their investment. Use examples from your past experiences to illustrate your points and make it relatable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Intercom team.
We think you need these skills to ace Customer Success Manager, High Touch in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with customer engagement and any relevant skills that align with our mission at Intercom. We want to see how you can bring value to our team!
Showcase Your Communication Skills:As a CSM, you'll be interacting with C-level executives and diverse teams. Use your application to demonstrate your communication prowess. Share examples of how you've successfully navigated complex conversations or resolved customer issues in the past.
Highlight Your Problem-Solving Abilities:We love candidates who can think on their feet! In your application, include specific instances where you've tackled challenges head-on and delivered solutions. This will show us you're ready to help our customers overcome their hurdles.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Intercom!
How to prepare for a job interview at Intercom
✨Know Your Customer Success Stuff
Make sure you brush up on customer success methodologies and best practices. Understand how to drive product adoption and solution expansion, as these are key aspects of the role. Be ready to discuss specific strategies you've used in the past to help customers achieve their goals.
✨Show Off Your Relationship-Building Skills
Since you'll be working with C-level executives and various customer profiles, it's crucial to demonstrate your ability to build trust and rapport. Prepare examples of how you've successfully managed relationships in previous roles, especially in high-touch environments.
✨Understand Intercom's Products Inside Out
Familiarise yourself with Intercom's AI products and the Customer Service Suite. Be prepared to discuss how these solutions can address customer challenges. Showing that you understand the product will position you as a knowledgeable advisor during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex customer situations. Think about past experiences where you navigated challenges and helped customers realise value from a product or service.
