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- Tasks: Lead a team to enhance our AI-driven Support Platform and ensure customer satisfaction.
- Company: Join a leading AI customer service company in the UK with a focus on innovation.
- Benefits: Enjoy hybrid work options, flexible hours, and a competitive salary.
- Why this job: Make a real impact in AI customer service while developing your leadership skills.
- Qualifications: 3+ years of experience managing engineering teams in SaaS environments.
- Other info: Collaborative culture with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading AI customer service company in the UK seeks an Engineering Manager to lead a team in enhancing its Support Platform. This role requires strong leadership and technical skills, along with a commitment to customer satisfaction and collaboration.
The ideal candidate will have over 3 years of experience managing engineering teams and a background in SaaS environments. This position supports hybrid work with flexible options.
Engineering Manager - AI-First Support Platform in City of London employer: Intercom
Contact Detail:
Intercom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Manager - AI-First Support Platform in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the AI and SaaS space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've successfully managed teams and projects. We want to see your passion for collaboration and customer satisfaction.
✨Tip Number 3
Research the company culture! Understanding the values of the AI customer service company will help you tailor your approach and demonstrate that you’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Engineering Manager - AI-First Support Platform in City of London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our AI-First Support Platform.
Tailor Your Experience: Don’t just send a generic application! We love it when candidates tailor their experience to match the job description. Focus on your SaaS background and any relevant projects that showcase your technical skills.
Emphasise Collaboration: Collaboration is key for us at StudySmarter. In your application, share examples of how you've worked with cross-functional teams to achieve customer satisfaction. This will show us you're a great fit for our culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intercom
✨Know Your Tech Inside Out
As an Engineering Manager for an AI-first platform, you’ll need to demonstrate your technical prowess. Brush up on the latest trends in AI and SaaS, and be ready to discuss how you've applied these in past projects. This shows you’re not just a leader but also a tech-savvy individual who understands the nuances of the field.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you’ve successfully managed engineering teams. Think of specific examples where you’ve fostered collaboration and improved team performance. This will help the interviewers see how you can lead their team effectively.
✨Emphasise Customer Satisfaction
Since the role focuses on enhancing customer service, be ready to discuss how you’ve prioritised customer satisfaction in your previous roles. Share examples of how you’ve gathered feedback and implemented changes that improved user experience. This will highlight your commitment to the company’s mission.
✨Be Ready for Hybrid Work Discussions
With the position supporting hybrid work, think about how you’ve managed remote teams or flexible work arrangements in the past. Be prepared to discuss strategies you’ve used to maintain productivity and team cohesion, as this will show you’re adaptable and forward-thinking.
