At a Glance
- Tasks: Drive sales growth and manage customer relationships in the EMEA region.
- Company: Join a fast-growing AI Customer Agent company transforming customer experiences.
- Benefits: Competitive salary, equity, flexible time off, and comprehensive health insurance.
- Other info: Enjoy a hybrid work environment and a culture that values diversity and collaboration.
- Why this job: Be part of an innovative team shaping the future of customer support with AI.
- Qualifications: 5+ years in B2B SaaS sales, fluent German, and strong consultative skills.
The predicted salary is between 60000 - 80000 € per year.
Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest‑performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always‑on customer support across the customer journey – from service, to sales, to e‑commerce.
As a German Speaking Senior Account Manager (Mid‑Market), you will be a key member of the team leading the growth of our existing book of business in EMEA including German speaking regions.
What will I be doing?
- Drive Pipeline and Revenue: Independently manage your pipeline by sourcing it through developing your accounts book and outbound efforts within large accounts.
- Secure Customer Renewals: Proactively manage the renewal lifecycle for your book of business to ensure long‑term partnership and success.
- Execute a Strategic Sales Process: Employ a structured, data‑driven approach to your sales efforts, using data to prioritize activities and deliver accurate weekly forecasting.
- Act as a Consultative Partner: Utilize strategic selling skills like value selling and ROI analysis to solve customer problems.
- Lead Cross‑Functional Account Teams: Align and organize internal resources to ensure complex deals are successfully closed.
- Master Product and AI Fluency: Develop a deep understanding of Fin's product suite, particularly our AI capabilities, and articulate how our solution connects directly to customer KPIs and long‑term value.
- Strengthen Customer Relationships: Build strong relationships with customers by understanding their support workflows, business metrics, and executive priorities.
What skills do I need?
- Proven Sales Experience: 5+ years in a B2B SaaS closing role, with a consistent track record of hitting and exceeding quota.
- Business Development Mindset: Demonstrable ability to proactively generate your own pipeline while effectively managing your overall book of business.
- Consultative and Strategic Acumen: Strong business acumen with experience in value‑based selling, ROI articulation, and effective negotiation.
- Technical and AI Curiosity: A commitment to autonomously learning about AI and technical concepts.
- Cross‑Functional Influence: The ability to lead and collaborate with internal teams, managing projects and keeping stakeholders informed.
- Exceptional Communication: Clear, concise written and verbal communication skills.
- Growth Mindset: A high degree of coachability, intellectual curiosity, and a continuous drive for learning and self‑improvement.
- Fluent German to a solid business level is essential.
Benefits
- Competitive salary and equity in a fast‑growing start‑up.
- We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen.
- Unlimited access to Claude Code and best‑in‑class AI tools; experimentation & building is encouraged & celebrated.
- Pension scheme & match up to 4 %.
- Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents.
- Flexible paid time off policy.
- Paid maternity leave, as well as 6 weeks paternity leave for fathers.
- Cycle‑to‑Work Scheme, with secure bike storage.
- MacBooks are our standard, but we also offer Windows for certain roles when needed.
Hybrid Working Policy
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Equal Employment Opportunity Statement
Fin values diversity and is committed to a policy of Equal Employment Opportunity.
Account Manager - German Speaking employer: Intercom
Fin is an exceptional employer that fosters a dynamic and inclusive work culture, offering competitive salaries, equity options, and comprehensive benefits including health insurance and flexible paid time off. With a strong emphasis on employee growth, we provide unlimited access to cutting-edge AI tools and encourage innovation, making it an exciting environment for those looking to advance their careers in the tech industry. Located in London, our hybrid working policy promotes collaboration while allowing for the flexibility to work from home, ensuring a balanced and fulfilling work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager - German Speaking
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how Fin's AI capabilities can impact customer experiences. This will help you articulate your value during the interview and show that you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Senior Account Manager. Use specific examples from your past roles to demonstrate your consultative selling skills and ability to drive revenue.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Account Manager - German Speaking
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in B2B SaaS and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills:Since exceptional communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through. We love a bit of flair!
Demonstrate Your Sales Experience:Be specific about your sales achievements and how you've exceeded quotas in the past. We’re looking for proven results, so don’t hold back on showcasing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Intercom
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Fin's product suite, especially its AI capabilities. Be ready to discuss how these features can directly impact customer KPIs and long-term value. This will show your technical curiosity and ability to translate complex concepts into business outcomes.
✨Demonstrate Your Sales Strategy
Prepare to share specific examples of how you've successfully managed your pipeline in previous roles. Highlight your experience with value-based selling and ROI analysis. This will demonstrate your consultative approach and strategic acumen, which are crucial for the Senior Account Manager position.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and concisely. Since exceptional communication is key for this role, consider tailoring your responses to reflect how you would engage with different audiences, from technical teams to executive stakeholders. This will help you stand out as a credible partner.
✨Be Ready to Discuss Customer Relationships
Think about how you've built strong relationships with customers in the past. Be prepared to discuss your methods for understanding their workflows and business metrics. This will illustrate your ability to strengthen customer relationships and position yourself as a long-term partner.
