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For Companies At a Glance
- Tasks: Provide remote support and diagnose issues for managed services customers.
- Company: Intercity Technology delivers secure communication and cloud solutions, focusing on people and technology.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Join a supportive team that values personal development and customer satisfaction.
- Qualifications: One year of IT service experience or relevant degree; must pursue industry certifications.
- Other info: Work on a 24-hour rota shift pattern and contribute to service improvements.
The predicted salary is between 30000 - 42000 £ per year.
About the Position
Join our team as a NOC Tier 2 Engineer at Intercity Technology in Bolton. You will provide second‑line services, including remote support and issue diagnosis for our managed services customers. The role operates on a rota shift pattern covering 24x7x365.
Key Responsibilities
- Remotely support and identify issues affecting customer systems and services, perform 2nd line diagnosis, and aim for resolution.
- Work independently without continuous supervision and provide professional support to Intercity customers.
- Self‑educate and attain industry‑standard IT accreditations.
- Use internet and other sources to stay up‑to‑date with technical issues in the ICT sector.
- Liaise with clients to analyse, review, identify, and develop relationships that meet or exceed customer needs.
- Contribute to the highest levels of prospect and customer satisfaction.
- Make recommendations on improvements to Intercity services and service quality.
Education and Qualifications
- At least one year’s background in running IT services or a degree in an element of IT.
- Required to study for and pass agreed vendor accreditation and other recognised technical certifications.
- Must be a British citizen.
- NPPV3 (Non‑Police Personnel Vetting Version 3) clearance is desired.
Experience and Knowledge
- Experience in running IT services or recent graduate in an IT‑related field.
- Familiar with primary functions of networking equipment—routers, switches, firewalls, and wide area communications.
- Awareness of vendor products such as Check Point, Juniper, Cisco, Extreme, Aruba, Exinda.
- Previous customer service experience is desirable.
Competencies and Skills
- Excellent interpersonal, written, and verbal communication skills.
- Ability to work under pressure, multitask, and meet deadlines.
What We Offer
- 33 days holiday (inclusive of bank holidays), increasing by one day per full calendar year up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- Strong focus on developing our people.
Our Commitment to Equality
We are committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks. We are committed to using any personal information you may give us in a secure and proper manner. For more information, please see our privacy policy on our website.
Seniority Level
Not applicable
Employment Type
Full‑time
Job Function
Technology, Information and Media
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NOC Tier 2 Engineer employer: Intercity
Contact Detail:
Intercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Tier 2 Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Check Point, Juniper, and Cisco. Having a solid understanding of these products will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Engage with online communities or forums related to NOC operations and IT services. This will help you stay updated on industry trends and best practices, which can be valuable talking points when discussing your knowledge and experience with potential employers.
✨Tip Number 3
Practice your customer service skills by simulating scenarios where you need to diagnose and resolve technical issues. Being able to articulate your thought process and approach to problem-solving will impress interviewers and show that you're ready for the challenges of the role.
✨Tip Number 4
Network with current or former employees of Intercity Technology on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview process.
We think you need these skills to ace NOC Tier 2 Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT services, particularly any roles involving customer support or second-line diagnosis. Use keywords from the job description to demonstrate your fit for the NOC Tier 2 Engineer position.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and technical knowledge. Mention specific experiences where you successfully resolved issues or improved service quality, aligning with Intercity's focus on customer satisfaction.
Highlight Relevant Certifications: If you have any industry-standard IT accreditations or are currently studying for them, be sure to mention these in your application. This shows your commitment to self-education and professional development, which is important for this role.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application of how you've effectively communicated with clients or team members in previous positions. This could include resolving conflicts or explaining technical issues in an understandable way.
How to prepare for a job interview at Intercity
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a NOC Tier 2 Engineer. Familiarise yourself with remote support processes, issue diagnosis, and the importance of customer satisfaction. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with networking equipment and vendor products like Check Point, Cisco, and Juniper. Highlight any relevant certifications or training you've completed, as this shows your commitment to self-education and professional development.
✨Demonstrate Customer Focus
Since the role emphasises customer service, be ready to share examples of how you've successfully handled customer issues in the past. Emphasise your ability to maintain a friendly presence and your approach to building strong client relationships.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Practice articulating your thought process when diagnosing issues and how you would prioritise tasks in a fast-paced environment.