At a Glance
- Tasks: Provide top-notch IT support and solve complex tech issues for customers.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Opportunities for professional growth and a supportive team environment.
- Why this job: Gain hands-on experience while travelling and making a real difference in tech.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-first attitude.
The predicted salary is between 35000 - 45000 € per year.
Location: Birmingham (field-based with travel to customer sites)
At Intercity Technology, our people power everything we do. We’re specialists in mobile, managed networking, hosting and IP telephony, supporting customers across the UK and beyond.
Role Overview
Reporting to the Head of Technical Support, you’ll provide advanced technical support across managed IT services, supporting incidents, requests, onboarding activities, projects and migrations. This is a hands-on field-based role for someone who enjoys autonomy, problem-solving and working directly with customers. You’ll be trusted to work independently at customer sites while remaining closely aligned with our service desk and wider technical teams.
What You’ll Be Doing
- Providing third line desktop and endpoint support, remotely and on customer sites
- Diagnosing, troubleshooting and resolving complex technical issues
- Leading ITaaS onboarding activities from technical delivery through to completion
- Supporting projects, migrations and incident management activities
- Managing device provisioning, deployments and endpoint lifecycle activity
- Communicating clearly and professionally with customers and internal teams
- Ensuring tickets, documentation and processes meet Intercity standards
- Feeding back service and onboarding improvements to enhance customer experience
What You’ll Bring
- Strong experience in a managed IT field engineer or third line desktop support role
- Solid knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID
- Experience with device builds, deployments and endpoint lifecycle management
- Confident hardware troubleshooting skills (laptops, desktops, printers)
- A foundation-level understanding of networking and infrastructure environments
- Excellent communication skills and a customer-first mindset
- Ability to self-manage workload and work without close supervision
- A full UK driving licence and access to your own vehicle
- Desirable Microsoft certifications (MCSA, MCSE or equivalent)
- ITIL knowledge or experience working within ITIL-aligned environments
- Exposure to Windows Server services (WSUS, MDT, WDS)
This role involves UK-wide travel to customer sites and may require occasional out-of-hours work, paid at agreed overtime rates.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Equal Opportunities
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications.
As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.
Managed IT Field Engineer employer: Intercity
At Intercity Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that values autonomy and problem-solving. Our Managed IT Field Engineers enjoy competitive benefits, including 33 days of holiday, annual pay reviews, and a strong focus on personal development, all while working in a supportive environment that encourages collaboration and innovation across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Managed IT Field Engineer
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local tech fairs. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing from passionate candidates like you!
We think you need these skills to ace Managed IT Field Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Managed IT Field Engineer role. Highlight your experience with Windows 10/11, Microsoft 365, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your problem-solving skills can benefit our customers. Keep it professional but let your personality show through!
Showcase Your Communication Skills:Since you'll be working directly with customers, it's crucial to demonstrate your excellent communication skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in customer-facing roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Intercity
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your experience with device builds and troubleshooting hardware issues. The more confident you are in your technical skills, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved in the past. Think about how you approached these problems and what steps you took to find solutions. This will demonstrate your hands-on experience and ability to think on your feet.
✨Communicate Like a Pro
Since this role involves working directly with customers, practice clear and professional communication. You might be asked to explain technical concepts to non-technical people, so be ready to showcase your ability to simplify complex information.
✨Be Ready for Field-Based Scenarios
As this is a field-based role, think about your experiences working independently at customer sites. Prepare to discuss how you manage your workload and ensure that you stay aligned with your team while working autonomously. Highlight any relevant experiences that showcase your self-management skills.
