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- Tasks: Manage and optimise cloud infrastructures, ensuring stability and security for mission-critical systems.
- Company: Join Intercity, a leading tech company focused on innovation and collaboration.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Be part of a dynamic team making a real impact in cloud technology.
- Qualifications: Experience in cloud operations and strong troubleshooting skills required.
- Other info: Great career growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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Intercity is seeking an experienced Cloud Operations Engineer (Tier 3) to play a key role in delivering, managing, and optimising our clients’ cloud and hybrid infrastructures. You will be responsible for ensuring the stability, performance, scalability, and security of mission-critical systems, with a primary focus on Microsoft Azure and associated modern workplace technologies.
This senior-level position requires excellent troubleshooting skills, deep technical knowledge across cloud and on-prem platforms, and a passion for automation and continuous improvement. You will also collaborate with architecture, security, and project teams to ensure operational excellence and long-term platform sustainability.
The hours of work for this role are on a shift pattern Monday – Sunday, 7am – 7pm.
Key Responsibilities As a Cloud Operations Engineer (Tier 3)
- Operate, monitor, and maintain Azure and hybrid environments (IaaS, PaaS, SaaS).
- Proactively monitor system health, performance, and availability using Azure Monitor, Log Analytics, and other tools.
- Manage and optimise compute, storage, and networking resources.
- Apply and manage governance, compliance, and security policies across cloud estates.
- Execute backup, disaster recovery, and business continuity procedures. Systems Management & Optimisation:
- Maintain and troubleshoot Azure and hybrid cloud environments.
- Perform proactive monitoring, incident response, and root cause analysis of mission-critical systems.
- Configure, optimise, and secure servers, virtual machines, networking, and storage solutions.
- Create and maintain scripts (e.g., PowerShell) to automate operational tasks.
- Contribute to design and implementation of new cloud and hybrid solutions. Collaboration and Support:
- Act as a technical escalation point for critical incidents.
- Work closely with architecture and project teams on new deployments and migrations.
- Document operational procedures, runbooks, and environment configurations.
- Mentor and support colleagues in technical skill development.
Education and Qualifications
- Microsoft Certified: Azure Administrator Associate (AZ-104) or higher.
Desirable Qualifications
- Understanding of Zero Trust, cloud security practices, and compliance frameworks (ISO 27001, Cyber Essentials, NIST).
- Experience with backup and disaster recovery technologies (Azure Backup, Redstor etc).
- Knowledge of endpoint management and security (Microsoft Intune, Defender for Endpoint).Azure or M365 advanced certifications (e.g., AZ-305, MS-700).
- Experience with automation/orchestration tools.
Experience and Knowledge:
- Proven experience in a Cloud Operations / Infrastructure Engineer role.
- Strong knowledge and hands-on experience with Microsoft Azure (IaaS, PaaS, SaaS).
- Deep understanding of Windows Server environments and Active Directory (on-prem & Azure AD).
- Networking fundamentals (TCP/IP, DNS, VPN, firewalls, routing).
- Experience using Tanium, Okta and Netskope.
- Experience with monitoring tools (Azure Monitor, Log Analytics, Application Insights).
- Strong PowerShell scripting and automation skills.
- Proven ability to troubleshoot complex issues in multi-tenant, hybrid environments.
- Excellent communication, documentation, and collaboration skills.
- Prior experience in a 3rd line technical infrastructure support role.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- 3-star “World Class” Best Companies accreditation, and for 2022, 2023, and 2024:
- The no. 1 best telecoms company to work for
- 9th best mid-sized company in the UK to work for!
- 7th best company in the West-Midlands to work for!
- Platinum Eco Vadis rating
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Technology, Information and Internet
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Cloud Operations Engineer employer: Intercity
Contact Detail:
Intercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Operations Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work at Intercity or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Azure skills and troubleshooting techniques. We recommend setting up a mock interview with a friend or using online platforms to practice common questions related to cloud operations.
✨Tip Number 3
Showcase your passion for automation! Bring examples of scripts you've created or projects where you've optimised processes. This will demonstrate your hands-on experience and commitment to continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to exclusive resources and tips that can help you stand out in the hiring process.
We think you need these skills to ace Cloud Operations Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Cloud Operations Engineer role. Highlight your experience with Microsoft Azure and any relevant certifications. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled complex issues in cloud environments. We love seeing real-life scenarios that showcase your problem-solving abilities!
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you express your passion for cloud technologies and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Intercity
✨Know Your Azure Inside Out
Make sure you brush up on your Microsoft Azure knowledge. Familiarise yourself with IaaS, PaaS, and SaaS models, as well as the latest features and best practices. Being able to discuss specific Azure services and how they relate to the role will show your expertise.
✨Showcase Your Troubleshooting Skills
Prepare to discuss past experiences where you've successfully troubleshot complex issues in cloud environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and problem-solving approach.
✨Demonstrate Automation Know-How
Since automation is key in this role, be ready to talk about your experience with scripting, particularly PowerShell. Bring examples of scripts you've created to automate tasks, and explain how they improved efficiency or reduced errors in previous roles.
✨Collaboration is Key
This position requires working closely with various teams, so be prepared to discuss how you've collaborated in the past. Share examples of how you’ve contributed to team projects, mentored colleagues, or worked with architecture and security teams to achieve operational excellence.