Chief Technology Officer

Chief Technology Officer – Intercity, West Midlands, England, United Kingdom

This rare and exciting greenfield opportunity invites you to join Intercity as a Chief Technology Officer and shape the next chapter of our evolution. As CTO, you’ll have the freedom to build, shape, and elevate our technology organisation while influencing long‑term strategy and directly impacting our people and customers.

What You’ll Do

As CTO, you will define and execute the technology vision and strategy, ensuring alignment with business objectives and market trends. Your role combines internal leadership—optimising systems, tools, and IT infrastructure—with external influence as a trusted advisor to customers and a thought leader in the industry.

• Set the Technology Vision & Strategy: Define and communicate a clear roadmap aligned with business goals.
• Accelerate Managed Service Growth: Drive expansion of managed services offerings with scalability and innovation.
• Operate at C‑Suite Level: Collaborate with board members and senior executives internally and represent Intercity externally with customers and partners.
• Own Internal IT & Systems: Oversee enterprise systems and platforms (e.g., Microsoft Dynamics).
• Influence Customer Propositions: Shape go‑to‑market offerings and customer solutions.
• Industry Thought Leadership: Represent Intercity at events, forums, and customer engagements.
• Governance & Compliance: Ensure security, compliance, and regulatory standards.
• Innovation & Emerging Trends: Stay ahead of AI and advanced technologies to maintain competitive advantage.
• Team Leadership & Development: Build and mentor a high‑performing technology team.
• Vendor & Partner Management: Strengthen strategic partnerships, particularly with Microsoft.

About You

We’re looking for a commercially minded, customer‑facing strategic technology leader with deep MSP and Microsoft expertise. You’ll translate complex technology into simple, compelling business value and operate confidently at C‑suite level.

Essential Skills And Experience

• Proven ability to design and implement technology strategies aligned to business goals.
• Expertise across cloud architecture, Microsoft ecosystem, cybersecurity, networks, SOC, scalable platforms, automation, and AI adoption.
• Strong track record in MSP/MSSP environments and Microsoft partnerships (Azure, M365, Defender, Sentinel, AI/Copilot).
• Experience building and inspiring high‑performing technical teams.
• Skilled in budget management, investment planning, and commercial evaluation.
• Exceptional communication skills, able to make the complex simple and influence at all levels.

Personal Traits We Value

• Pragmatic, balanced & evidence‑led: Makes informed, data‑driven decisions.
• Decisive & courageous: Acts with conviction and speed, even with imperfect information.
• Dependable & trustworthy: Integrity‑driven and reliable in judgement and delivery.
• Empathetic & emotionally intelligent: Builds strong relationships and creates psychological safety for teams.
• Innovative & curious: Open‑minded, inquisitive, and constantly learning.
• Resilient & calm under pressure: Maintains clarity during complex situations or crises.
• Customer‑obsessed: Prioritises practical outcomes and solutions that solve real business problems.
• Entrepreneurial & growth‑oriented: Seeks opportunities for technology to drive revenue and market advantage.

Why Join Us?

• A strategic leadership role with freedom to shape the future.
• Opportunity to lead a large and growing technology organisation.
• Work with a collaborative, ambitious leadership team.
• Competitive salary and benefits package.

What We Offer

• 38 days holiday (inclusive of bank holidays)
• Holiday buy scheme.
• Private Healthcare, Private GP Service.
• Bonus scheme.
• Death in service cover.
• Employee assistance programme.
• Company pension.

About The Company

Intercity Technology delivers reliable and secure technologies in communications, cloud, and managed services with a passion for people and results. Our vision is to be the best technology partner to work for and with. We pride ourselves on achievements such as a customer net promoter score of +92, Investors in People accreditation, Employer of the Year 2025, and a gold Eco Vadis rating.

We are committed to equal opportunities and welcome all applications. All successful candidates will be subject to pre‑employment checks to ensure compliance with ISO27001 and Cyber Essentials Plus. Personal information will be processed securely in accordance with our privacy policy.