At a Glance
- Tasks: Provide top-notch IT support and solve complex tech issues for customers.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Opportunities for professional growth and a supportive team environment.
- Why this job: Make a real impact while working independently and travelling across the UK.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 € per year.
Location: Birmingham (field-based with travel to customer sites)
At Intercity Technology, our people power everything we do. We’re specialists in mobile, managed networking, hosting and IP telephony, supporting customers across the UK and beyond.
We’re looking for a Managed IT Field Engineer to deliver high‑quality third line desktop and endpoint support across customer environments, both remotely and on‑site.
Role Overview
Reporting to the Head of Technical Support, you’ll provide advanced technical support across managed IT services, supporting incidents, requests, onboarding activities, projects and migrations. This is a hands‑on field‑based role for someone who enjoys autonomy, problem‑solving and working directly with customers. You’ll be trusted to work independently at customer sites while remaining closely aligned with our service desk and wider technical teams.
What You’ll Be Doing
- Providing third line desktop and endpoint support, remotely and on customer sites
- Diagnosing, troubleshooting and resolving complex technical issues
- Leading ITaaS onboarding activities from technical delivery through to completion
- Supporting projects, migrations and incident management activities
- Managing device provisioning, deployments and endpoint lifecycle activity
- Communicating clearly and professionally with customers and internal teams
- Ensuring tickets, documentation and processes meet Intercity standards
- Feeding back service and onboarding improvements to enhance customer experience
What You’ll Bring
- Strong experience in a managed IT field engineer or third line desktop support role
- Solid knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID
- Experience with device builds, deployments and endpoint lifecycle management
- Confident hardware troubleshooting skills (laptops, desktops, printers)
- A foundation‑level understanding of networking and infrastructure environments
- Excellent communication skills and a customer‑first mindset
- Ability to self‑manage workload and work without close supervision
- A full UK driving licence and access to your own vehicle
Desirable
- Microsoft certifications (MCSA, MCSE or equivalent)
- ITIL knowledge or experience working within ITIL‑aligned environments
- Exposure to Windows Server services (WSUS, MDT, WDS)
This role involves UK‑wide travel to customer sites and may require occasional out‑of‑hours work, paid at agreed overtime rates.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Equal Opportunities
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner; for more information please see our privacy policy on our website.
Managed IT Field Engineer in Birmingham employer: Intercity
At Intercity Technology, we pride ourselves on being an excellent employer, offering a dynamic work culture that values autonomy and problem-solving. Our Managed IT Field Engineers enjoy competitive benefits, including 33 days of holiday, annual pay reviews, and a strong focus on personal development, all while working in a supportive environment that encourages collaboration and innovation across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Managed IT Field Engineer in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local tech fairs. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Don’t underestimate the power of social media. Use platforms like LinkedIn to connect with hiring managers and recruiters. Share your expertise and engage with relevant content to get noticed.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a Managed IT Field Engineer. Show off your problem-solving skills and how you handle customer interactions.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Intercity Technology.
We think you need these skills to ace Managed IT Field Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your background in managed IT support and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the Managed IT Field Engineer role. Share specific examples of how you've tackled complex technical issues and provided excellent customer service.
Show Off Your Communication Skills:Since this role involves working closely with customers, it’s crucial to demonstrate your communication skills. Use clear and professional language in your application to show us you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details about the role there!
How to prepare for a job interview at Intercity
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft 365, and Active Directory. Be ready to discuss your experience with device builds and troubleshooting hardware issues, as these are key aspects of the role.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved in the past. Highlight your approach to diagnosing problems and how you’ve successfully managed incidents or migrations.
✨Communicate Like a Pro
Since this role involves direct customer interaction, practice clear and professional communication. Think about how you can convey technical information in an easy-to-understand way, and be ready to demonstrate your customer-first mindset.
✨Demonstrate Your Autonomy
This position requires a self-starter who can work independently. Be prepared to discuss how you manage your workload and make decisions on-site without close supervision. Share examples that showcase your ability to take initiative.
