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- Tasks: Lead a dynamic team to ensure smooth order fulfilment and elevate customer experience.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in fulfilment or logistics and strong leadership abilities are essential.
- Other info: Be part of a company recognised for its commitment to sustainability and employee development.
The predicted salary is between 36000 - 60000 £ per year.
Keep operations running smoothly. Lead a high‑performing team. We’re looking for a Fulfilment Team Leader to take charge of our end-to-end order fulfilment operations, ensuring every product leaves our doors on time, in full, and to the highest standard. If you thrive in a fast-paced environment, love solving problems, and know how to get the best out of a team, this role is your chance to make a real impact.
You’ll combine hands-on fulfilment with team leadership, process improvement, and cross-functional collaboration. From driving operational efficiency to elevating the customer experience, you’ll play a key role in shaping how we deliver excellence across every order. This is an exciting opportunity for someone who’s ready to step up, take ownership, and lead a growing team in a dynamic operational environment.
Key Responsibilities- Oversee and execute end-to-end fulfilment across all product categories.
- Communicate clearly with customers and internal stakeholders on progress and timelines.
- Ensure accuracy, compliance, and quality across all orders.
- Monitor stock levels and coordinate with internal teams to prevent delays or shortages.
- Troubleshoot fulfilment issues quickly and implement effective corrective actions.
- Line manage a diverse fulfilment team, providing coaching, support, and structured feedback.
- Build a culture of accountability, teamwork, and operational excellence.
- Put the customer experience at the centre of every process.
- Identify gaps or inefficiencies and lead initiatives to streamline workflows.
- Use data to drive smarter decisions, automation opportunities, and best-practice improvements.
- Partner with PMO, Operations and Product teams to align fulfilment processes with business goals.
- Proven experience in order fulfilment, logistics, or supply chain operations.
- Managed Service Provider/Telecoms provider experience.
- Strong leadership background with experience managing multi-skilled teams.
- Excellent problem-solver with a passion for continuous improvement.
- Calm under pressure with the ability to adapt to shifting priorities.
- Confident using fulfilment systems, data, and reporting to inform decisions.
- Detail-driven with a commitment to accuracy and efficiency.
- Strong communication and influencing skills across all levels of the business.
- Proactive mindset with a drive for operational excellence.
- Order accuracy and on-time delivery performance.
- Team engagement, development, and performance.
- Efficiency gains and cost savings achieved through optimised processes.
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications.
Fulfilment Team Leader in Birmingham employer: Intercity
Contact Detail:
Intercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Team Leader in Birmingham
✨Tip Number 1
Get to know the company inside out! Research Intercity Technology, its values, and its culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Fulfilment Team Leader. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Fulfilment Team Leader in Birmingham
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in order fulfilment and logistics. We want to see how you've led teams and tackled challenges in the past, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate direct communication. Remember, we’re looking for someone who can communicate effectively with both customers and team members.
Tailor Your Application: Make sure to tailor your application to our job description. Highlight how your skills align with our needs, especially around leadership and operational excellence. This shows us you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Intercity Technology.
How to prepare for a job interview at Intercity
✨Know Your Fulfilment Inside Out
Before the interview, brush up on your knowledge of order fulfilment processes and logistics. Be ready to discuss specific examples from your past experience where you successfully managed fulfilment operations or solved complex problems. This will show that you understand the role and can hit the ground running.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've developed teams in the past. Think of instances where you provided coaching or feedback that led to improved performance. Highlighting your ability to build a culture of accountability and teamwork will resonate well with the interviewers.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified inefficiencies in previous roles and the steps you took to streamline processes. Use data-driven examples to illustrate your problem-solving skills and your proactive mindset towards operational excellence.
✨Communicate Clearly and Confidently
Since strong communication is key for this role, practice articulating your thoughts clearly. Prepare to answer questions about how you would communicate with both customers and internal stakeholders. Demonstrating your ability to influence and engage at all levels will set you apart.
