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- Tasks: Lead day-to-day facilities management and ensure our spaces are safe and welcoming.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact on the safety and functionality of our buildings every day.
- Qualifications: Experience in facilities management and strong knowledge of health and safety compliance.
- Other info: Be part of a dynamic team focused on sustainability and continuous improvement.
The predicted salary is between 40000 - 50000 £ per year.
Keep our spaces safe, seamless and high‑performing. At Intercity, the quality of our buildings shapes every experience our people and visitors have with us. From safety and compliance through to presentation and day‑to‑day functionality, facilities really matter. We’re looking for an experienced Facilities Manager to take ownership of operational delivery across our estate, leading day‑to‑day facilities management and ensuring our sites are safe, compliant, welcoming and consistently well‑run. This is a hands‑on, visible role for someone who thrives on ownership, structure and high standards.
About The Role
As Facilities Manager, you’ll be the operational heartbeat of our buildings. Reporting to the Head of Facilities, you’ll lead BAU FM delivery across multiple sites, maintain strong on‑site presence, and ensure smooth, compliant and efficient building operations every day. You’ll work closely with contractors, internal teams and stakeholders while supporting Health & Safety priorities, sustainability goals and continuous improvement across the estate.
Key Responsibilities
- Operational Facilities Management
- Own day‑to‑day FM delivery across all sites, ensuring consistency, quality and service continuity.
- Act as the first escalation point for operational issues, service failures and contractor performance.
- Oversee PPM delivery, reactive maintenance, permits‑to‑work, access control and contractor mobilisation.
- Lead the helpdesk workflow from triage through to close‑out and reporting.
- Maintain strong on‑site visibility to uphold safety, presentation and occupier experience.
- Lead front‑of‑house and visitor experience standards in line with the Intercity brand.
- Apply Health & Safety policies on the ground, supporting the H&S Manager and committee.
- Embed safe systems of work, RAMS verification and controlled contractor access.
- Complete routine site checks, elevate risks and maintain statutory records.
- Keep compliance documentation audit‑ready and up to date.
- Support sustainability and environmental initiatives across facilities operations.
- Track utilities, waste and environmental performance and promote practical improvements.
- Drive supplier performance through KPIs, SLAs and regular reviews.
- Lead root‑cause analysis and embed corrective actions that actually stick.
- Build strong working relationships with suppliers, occupiers and internal stakeholders.
- Support, coach and develop FM team members.
- Assist with budget control, PO management, quotations and tender activity.
- Challenge costs and scopes to ensure value for money and service quality.
Key Experience Required
- Proven experience managing multisite facilities operations.
- Strong knowledge of Health & Safety, building compliance and statutory requirements.
- Experience managing contractors, SLAs and operational performance.
- Commercial confidence reviewing quotations, costs and supplier delivery.
- The ability to stay calm, decisive and structured in a fast‑paced environment.
Qualifications
- IWFM Level 4–5 (or equivalent).
- IOSH Managing Safely.
- Full UK driving licence.
- Willingness to support out‑of‑hours rota activity when required.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far.
Company Highlights
- Customer Net Promoter Score of +92.
- Gold Award Investors in People Accreditation.
- Employer of the Year 2025 - British Business Excellence Award.
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Facilities Manager in Birmingham employer: Intercity
Contact Detail:
Intercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance, visit the company’s sites or attend open days. This not only gives you a feel for the environment but also shows your genuine interest in the role. Plus, it’s a great way to meet potential colleagues!
✨Tip Number 3
Prepare for the interview like it’s the Super Bowl! Research the company’s facilities, their health and safety practices, and any recent projects. Tailor your answers to show how your experience aligns with their needs. Confidence is key!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Facilities Manager in Birmingham
Some tips for your application 🫡
Show Your Experience: When you're writing your application, make sure to highlight your experience in managing multisite facilities operations. We want to see how you've tackled challenges and delivered results in similar roles.
Be Specific About Compliance: Since health and safety is a big deal for us, be specific about your knowledge of building compliance and statutory requirements. Share examples of how you've applied these in your previous roles to keep spaces safe and compliant.
Demonstrate Your People Skills: We love a team player! In your application, mention how you've built strong relationships with suppliers and stakeholders. Show us how you’ve coached and developed team members to create a positive working environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Intercity
✨Know Your Stuff
Make sure you brush up on your knowledge of Health & Safety regulations and building compliance. Familiarise yourself with the specific requirements for facilities management, especially in a multi-site context. This will show that you're not just experienced but also genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Facilities Manager, you'll need to lead from the front. Prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to maintain high standards and ensure smooth operations, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to operational issues or contractor performance. Think through your problem-solving strategies and be ready to discuss how you would handle challenges while keeping safety and compliance at the forefront.
✨Demonstrate Your People Skills
Building strong relationships with suppliers, occupiers, and internal stakeholders is key. Prepare to talk about how you've successfully collaborated with different teams and managed stakeholder expectations in previous roles. This will show that you can foster a positive working environment.