Chief Technology Officer in Birmingham

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This is a rare and exciting opportunity to join Intercity in a newly created, strategically significant position. As Chief Technology Officer, you will have the freedom to make a meaningful mark on the business and shape the next chapter of Intercity’s evolution. This is a genuine greenfield opportunity to grow and hone your leadership skills, leading a large and expanding technology organisation, influencing long‑term strategy, and directly impacting both our people and our customers. The CTO does not simply maintain what exists; they build, shape and elevate it, supported by a collaborative and ambitious leadership team.

What You’ll Do

• Define and execute the technology vision and strategy, ensuring alignment with business objectives and market trends.
• Combine internal leadership, optimising systems, tools and IT infrastructure with external influence, acting as a trusted advisor to customers and a thought leader in the industry.

Key Responsibilities

• Set the Technology Vision & Strategy: Define and communicate a clear roadmap aligned with business goals and Microsoft‑first principles.
• Accelerate Managed Service Growth: Drive expansion of managed services offerings with scalability and innovation.
• Operate at C‑Suite Level: Collaborate with board members and senior executives internally and represent Intercity externally with customers and partners.
• Own Internal IT & Systems: Oversee enterprise systems and platforms (e.g. Microsoft Dynamics).
• Influence Customer Propositions: Shape go‑to‑market offerings and customer solutions.
• Industry Thought Leadership: Represent Intercity at events, forums and customer engagements.
• Governance & Compliance: Ensure security, compliance and regulatory standards.
• Innovation & Emerging Trends: Stay ahead of AI and advanced technologies to maintain competitive advantage.
• Team Leadership & Development: Build and mentor a high‑performing technology team.
• Vendor & Partner Management: Strengthen strategic partnerships, particularly with Microsoft.

About You

We’re looking for a commercially minded, customer‑facing strategic technology leader with deep MSP and Microsoft expertise. You’ll be able to translate complex technology into simple, compelling business value and operate confidently at C‑suite level.

Essential Skills and Experience

• Proven ability to design and implement technology strategies aligned to business goals.
• Expertise across cloud architecture, Microsoft ecosystem, cybersecurity, networks, SOC, scalable platforms, automation and AI adoption.
• Strong track record in MSP/MSSP environments and Microsoft partnerships (Azure, M365, Defender, Sentinel, AI/Copilot).
• Experience building and inspiring high‑performing technical teams.
• Skilled in budget management, investment planning and commercial evaluation.
• Exceptional communication skills, able to make the complex simple and influence at all levels.

Personal Traits We Value

• Pragmatic, balanced and evidence‑led – makes informed, data‑driven decisions and considers multiple perspectives.
• Decisive and courageous – acts with conviction and speed, even with imperfect information.
• Dependable and trustworthy – integrity‑driven and reliable in judgement and delivery.
• Empathetic and emotionally intelligent – builds strong relationships and creates psychological safety for teams.
• Innovative and curious – open‑minded, inquisitive and constantly learning.
• Resilient and calm under pressure – maintains clarity during complex situations or crises.
• Customer‑obsessed – prioritises practical outcomes and solutions that solve real business problems.
• Entrepreneurial and growth‑oriented – seeks opportunities for technology to drive revenue and market advantage.

Why Join Us?

• A strategic leadership role with freedom to shape the future.
• Opportunity to lead a large and growing technology organisation.
• Work with a collaborative, ambitious leadership team.
• Competitive salary and benefits package.

What We Offer

• 38 days holiday (inclusive of bank holidays)
• Holiday buy scheme
• Private healthcare and private GP service
• Bonus scheme
• Death in service cover
• Employee assistance programme
• Company pension

Company Overview

Intercity Technology provides reliable and secure technologies in communications, cloud and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far: Customer NPS of +92, Gold Award Investors in People accreditation, Employer of the Year 2025 – British Business Excellence Award, Gold Eco Vadis rating – among the top 3% of companies for sustainability performance.

Equal Opportunity Statement

We select candidates with the right skills, experience and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner. For more information please see our privacy policy on our website.

Location: Birmingham, England, United Kingdom