Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design and delivery of innovative automation solutions across various platforms.
- Company: Join Intercity Technology, a top-rated tech partner focused on people and results.
- Benefits: Enjoy 38 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Be part of a collaborative team with a commitment to personal development and sustainability.
- Why this job: Make a real impact by shaping automation standards and driving intelligent solutions.
- Qualifications: Experience in automation solutions, Microsoft Power Platform, and strong problem-solving skills.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Set engineering standards. Shape how automation is delivered across managed services as an AI & Automation Architect! We’re looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercity’s Managed Services environment. This is a senior, high‑impact individual contributor role for someone who combines strong hands‑on capability with clear architectural judgement and delivery discipline. You’ll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director, you’ll ensure solutions are scalable, secure, supportable, and deliver real operational impact. This is a role for someone who enjoys ownership, influence, and building things properly.
About The Role
As our AI & Automation Architect, you’ll be the technical authority for automation and intelligent platform solutions across Intercity. You’ll define standards, guide delivery teams, and stay close enough to the work to test and validate decisions through real solutions. The role blends architecture, engineering governance, and practical problem‑solving. You’ll shape SDLCs, challenge weak assumptions, unblock complex issues, and ensure low‑code, no‑code, and professional development all meet the same engineering bar. There is no direct people management. Your impact comes through credibility, clarity, and technical leadership.
Key Responsibilities As An AI & Automation Architect
- Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager.
- Design end‑to‑end architectures that are secure, scalable, supportable, and aligned to MSP service models.
- Stay hands‑on by building proofs of concept and reference solutions to validate architectural decisions.
- Define and govern software development lifecycle standards, including design, source control, CI/CD, testing, security, release, and operational handover.
- Carry out technical design reviews and code reviews to raise consistency and engineering quality.
- Act as an escalation point for complex automation and integration challenges, engaging directly with code where required.
- Identify operational inefficiencies and service gaps, resolving them through automation‑first approaches.
- Lead shift‑left initiatives that reduce manual effort, improve resilience, and enhance customer experience.
- Develop and support a citizen developer framework, enabling low‑code delivery without compromising engineering discipline.
- Define and enforce clear policies for data handling, platform interoperability, and responsible use of intelligent tooling.
- Govern integration patterns using REST APIs, webhooks, and event‑driven approaches.
- Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny.
Technical experience
- Significant experience designing and delivering automation solutions in an MSP or complex service environment.
- Strong hands‑on capability with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.
- Automation and scripting experience using PowerShell and or Python.
- Experience working with C#, REST APIs, webhooks, and modern integration patterns.
- Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams.
- Solid understanding of ITIL‑aligned service delivery, applying Lean and Agile pragmatically.
- Experience working across multiple service towers while maintaining architectural consistency.
Personal qualities
- Confident challenging assumptions and technical blockers constructively.
- Clear and practical when explaining complex concepts to non‑technical audiences.
- Analytical, curious, and focused on outcomes.
- Collaborative, approachable, and thoughtful.
What success looks like
- Automation solutions are delivered faster, with higher quality and lower operational risk.
- Engineering standards and SDLC discipline are applied consistently across platforms.
- Manual effort and incident volumes reduce in measurable, visible ways.
- Intelligent tooling is embedded responsibly, securely, and in a way that supports service outcomes.
What We Offer
- 38 days holiday (including bank holidays)
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Automation and AI Architect in Birmingham employer: Intercity
Contact Detail:
Intercity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automation and AI Architect in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your automation projects. This is your chance to demonstrate your hands-on capability and architectural judgement. Make it easy for potential employers to see what you can do!
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to automation and AI. Practice explaining complex concepts in simple terms, as you’ll need to communicate effectively with both technical and non-technical audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Intercity!
We think you need these skills to ace Automation and AI Architect in Birmingham
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your hands-on experience with automation solutions, especially with tools like Microsoft Power Platform. We want to see how you've tackled complex challenges and delivered impactful results in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your experience and how it aligns with the role. We appreciate candidates who can communicate complex ideas simply, especially since you'll be working with diverse teams.
Demonstrate Your Problem-Solving Ability: Share examples of how you've identified operational inefficiencies and resolved them through automation. We love seeing candidates who can think critically and challenge assumptions while providing practical solutions.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Intercity
✨Know Your Tech Inside Out
As an AI & Automation Architect, you need to be well-versed in the technologies mentioned in the job description. Brush up on Microsoft Power Platform, PowerShell, and Python. Be ready to discuss your hands-on experience and how you've applied these tools in real-world scenarios.
✨Demonstrate Architectural Judgement
Prepare to showcase your ability to define and govern software development lifecycle standards. Think of examples where you've successfully designed end-to-end architectures that are secure and scalable. This will highlight your architectural judgement and delivery discipline.
✨Be Ready to Challenge Assumptions
The role requires someone who can constructively challenge weak assumptions and technical blockers. Prepare some examples where you've done this in past roles. This shows your analytical skills and confidence in your technical expertise.
✨Showcase Collaboration Skills
Since you'll be working closely with engineering teams and service leaders, it's crucial to demonstrate your collaborative approach. Share experiences where you've effectively communicated complex concepts to non-technical audiences, as this will reflect your ability to bridge gaps between teams.