At a Glance
- Tasks: Lead the design and delivery of innovative automation solutions across various platforms.
- Company: Join Intercity Technology, a top-rated tech partner focused on people and results.
- Benefits: Enjoy 38 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Be part of a collaborative team with a commitment to personal development and sustainability.
- Why this job: Make a real impact by shaping automation standards and driving intelligent solutions.
- Qualifications: Experience in automation solutions, Microsoft Power Platform, and strong problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Set engineering standards. Shape how automation is delivered across managed services as an AI & Automation Architect! We’re looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercity’s Managed Services environment. This is a senior, high‑impact individual contributor role for someone who combines strong hands‑on capability with clear architectural judgement and delivery discipline. You’ll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director, you’ll ensure solutions are scalable, secure, supportable, and deliver real operational impact. This is a role for someone who enjoys ownership, influence, and building things properly.
About The Role
As our AI & Automation Architect, you’ll be the technical authority for automation and intelligent platform solutions across Intercity. You’ll define standards, guide delivery teams, and stay close enough to the work to test and validate decisions through real solutions. The role blends architecture, engineering governance, and practical problem‑solving. You’ll shape SDLCs, challenge weak assumptions, unblock complex issues, and ensure low‑code, no‑code, and professional development all meet the same engineering bar. There is no direct people management. Your impact comes through credibility, clarity, and technical leadership.
Key Responsibilities As An AI & Automation Architect
- Act as the lead architect for automation and intelligent solutions across platforms such as Dynamics 365 CRM, Power Platform, HALO PSA, NinjaOne, and OpManager.
- Design end‑to‑end architectures that are secure, scalable, supportable, and aligned to MSP service models.
- Stay hands‑on by building proofs of concept and reference solutions to validate architectural decisions.
- Define and govern software development lifecycle standards, including design, source control, CI/CD, testing, security, release, and operational handover.
- Carry out technical design reviews and code reviews to raise consistency and engineering quality.
- Act as an escalation point for complex automation and integration challenges, engaging directly with code where required.
- Identify operational inefficiencies and service gaps, resolving them through automation‑first approaches.
- Lead shift‑left initiatives that reduce manual effort, improve resilience, and enhance customer experience.
- Develop and support a citizen developer framework, enabling low‑code delivery without compromising engineering discipline.
- Define and enforce clear policies for data handling, platform interoperability, and responsible use of intelligent tooling.
- Govern integration patterns using REST APIs, webhooks, and event‑driven approaches.
- Provide constructive technical challenge to teams and stakeholders, calling out constraints that do not stand up to scrutiny.
Technical experience
- Significant experience designing and delivering automation solutions in an MSP or complex service environment.
- Strong hands‑on capability with Microsoft Power Platform, including Power Automate, Power Apps, and Dataverse.
- Automation and scripting experience using PowerShell and or Python.
- Experience working with C#, REST APIs, webhooks, and modern integration patterns.
- Proven ability to define and embed SDLC best practice across mixed professional and citizen development teams.
- Solid understanding of ITIL‑aligned service delivery, applying Lean and Agile pragmatically.
- Experience working across multiple service towers while maintaining architectural consistency.
Personal qualities
- Confident challenging assumptions and technical blockers constructively.
- Clear and practical when explaining complex concepts to non‑technical audiences.
- Analytical, curious, and focused on outcomes.
- Collaborative, approachable, and thoughtful.
What success looks like
- Automation solutions are delivered faster, with higher quality and lower operational risk.
- Engineering standards and SDLC discipline are applied consistently across platforms.
- Manual effort and incident volumes reduce in measurable, visible ways.
- Intelligent tooling is embedded responsibly, securely, and in a way that supports service outcomes.
What We Offer
- 38 days holiday (including bank holidays)
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About The Company
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our Vision Is To Be The Best Technology Partner To Work For And With – We Are Really Proud Of Our Achievements So Far.
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Automation and AI Architect in Birmingham employer: Intercity
Intercity is an excellent employer, offering a supportive work culture that prioritises employee development and growth. With generous benefits such as 33 days of holiday and annual pay reviews, our team in Meppershall thrives in an environment that values collaboration and innovation, making it a rewarding place for those passionate about IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Automation and AI Architect in Birmingham
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Intercity!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Automation and AI Architect position at Intercity, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Intercity is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Automation and AI Architect role at Intercity!
We think you need these skills to ace Automation and AI Architect in Birmingham
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Intercity and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Intercity
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Intercity.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Intercity, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
