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- Tasks: Lead and develop a high-performing Network Support team to ensure smooth operations.
- Company: Join Intercity, a company passionate about exceptional customer experiences.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Opportunity for personal growth and to build capable teams.
- Why this job: Make a real impact by leading a dynamic team in a fast-paced setting.
- Qualifications: Strong leadership skills and a technical background in network operations.
The predicted salary is between 40000 - 50000 £ per year.
Keep our network moving. Lead a high-performing team. At Intercity, we’re passionate about delivering an exceptional customer experience and our Network Operations Centre plays a critical role in making that happen. We’re looking for a people-focused Network Support Team Leader to lead, develop, and manage our NOC team, ensuring the right resources are in place to deliver reliable, responsive support around the clock.
This role suits someone who enjoys leading people, managing performance, and keeping operations running smoothly, with the technical understanding to ask the right questions and support effective decision-making. If you thrive in a fast-paced operational environment and take pride in building strong, capable teams, this could be the ideal next step for you.
About the role: As our Network Support Team Leader, you’ll have day-to-day responsibility for the performance, development, and wellbeing of our Tier 2 NOC engineers. You’ll ensure the team is effectively resourced, supported, and aligned to deliver against SLAs and customer expectations. This is a hands-on leadership role, combining people management, operational oversight, and stakeholder engagement.
Network Support Team Leader employer: Intercity Technology
Contact Detail:
Intercity Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Team Leader
✨Tip Number 1
Network with industry professionals! Attend events, join online forums, and connect with people on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and network operations. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you’ve developed teams and managed performance. We want to see your passion for leading people shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Network Support Team Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your experience in leading teams. We want to see how you've developed and managed people in the past, so share specific examples that showcase your leadership style and success.
Demonstrate Technical Understanding: While we’re all about people management, a solid grasp of technical concepts is key for this role. Use your application to mention any relevant technical skills or experiences that will help you ask the right questions and support decision-making.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specifics of the Network Support Team Leader role. We love seeing candidates who understand our needs and can articulate how they fit into our vision.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intercity Technology
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to network operations. Understand the key concepts and tools that the team uses, so you can confidently discuss how you would support decision-making and lead the team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you managed performance or developed team members. This will help demonstrate your people-focused approach and ability to keep operations running smoothly.
✨Understand the Company Culture
Research Intercity’s values and mission. Be ready to explain how your leadership style aligns with their passion for delivering exceptional customer experiences. This shows that you’re not just a fit for the role, but also for the company.
✨Ask Insightful Questions
Prepare thoughtful questions about the NOC team’s current challenges and goals. This not only shows your interest in the role but also your proactive approach to understanding how you can contribute to the team's success.