About The Role
As a Microsoft 365 Technical Specialist, you’ll focus on the core productivity stack – Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online and Viva – while also acting as a subject matter expert across Microsoft Entra ID, Microsoft Purview and Microsoft 365 Copilot. You’ll be responsible for the implementation, configuration, migration, administration and optimisation of these services, helping customers maximise the value of their Microsoft investment.
This is a customer-facing Professional Services role where you’ll deliver technical projects, support solution implementations and work closely with customers to solve business challenges through technology. From collaboration and productivity solutions to security, compliance and migration projects, you’ll play a key role in helping organisations modernise the way they work.
This role is remote-first, with monthly travel to our Meppershall office and occasional travel to customer sites.
You’ll be someone who enjoys solving complex technical problems, working directly with customers and taking ownership of delivery. You’ll be confident explaining Microsoft 365 solutions in a clear and practical way and comfortable managing multiple projects and priorities at the same time.
You’ll be joining a supportive team of Microsoft specialists where knowledge sharing, continuous learning and doing the right thing for the customer are genuinely valued.
We’re looking for someone with strong experience designing, implementing and supporting Microsoft 365 solutions within customer-facing environments.
As a Microsoft 365 Technical Specialist you’ll:
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Deliver Microsoft 365 implementation, migration and optimisation projects for customers.
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Act as a subject matter expert across Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Entra ID, Microsoft Purview and Microsoft 365 Copilot.
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Implement collaboration and productivity solutions across Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online and Viva.
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Configure and administer Microsoft Entra ID, including Conditional Access, authentication methods, hybrid identity and access management solutions.
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Configure and support Microsoft Purview solutions, including Information Protection, Data Loss Prevention, Retention, eDiscovery and Insider Risk Management.
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Deliver Microsoft 365 migration projects, including tenant-to-tenant, Google Workspace, on-premises, Exchange and file server migration programmes.
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Troubleshoot and resolve technical issues across Microsoft 365 workloads.
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Conduct technical discovery activities, assessments, workshops and customer engagements.
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Produce high-quality technical documentation, implementation guides and operational handover documentation.
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Develop PowerShell-based automation and administration solutions.
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M365 Technical Specialist Professional Services · Meppershall Office · employer: Intercity Technology
As a Microsoft 365 Technical Specialist, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a remote-first approach complemented by monthly visits to our Meppershall office, you will enjoy the flexibility of working from home while still engaging with a collaborative team. Our commitment to innovation and customer success ensures that you will have ample opportunities to tackle exciting challenges and enhance your technical expertise in a meaningful way.
