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For Companies At a Glance
- Tasks: Lead a dynamic team to ensure smooth order fulfilment and elevate customer experience.
- Company: Join Intercity Technology, a top-rated tech solutions partner with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in logistics or supply chain, strong leadership, and problem-solving skills required.
- Other info: Be part of a company recognised for its commitment to sustainability and employee development.
The predicted salary is between 36000 - 60000 £ per year.
About The Role
Keep operations running smoothly. Lead a high‑performing team. We’re looking for a Fulfilment Team Leader to take charge of our end-to-end order fulfilment operations, ensuring every product leaves our doors on time, in full, and to the highest standard. If you thrive in a fast-paced environment, love solving problems, and know how to get the best out of a team, this role is your chance to make a real impact. You’ll combine hands-on fulfilment with team leadership, process improvement, and cross-functional collaboration. From driving operational efficiency to elevating the customer experience, you’ll play a key role in shaping how we deliver excellence across every order. This is an exciting opportunity for someone who’s ready to step up, take ownership, and lead a growing team in a dynamic operational environment.
Key Responsibilities as a Fulfilment Team Leader
- Order Fulfilment
- Oversee and execute end-to-end fulfilment across all product categories.
- Communicate clearly with customers and internal stakeholders on progress and timelines.
- Ensure accuracy, compliance, and quality across all orders.
- Monitor stock levels and coordinate with internal teams to prevent delays or shortages.
- Troubleshoot fulfilment issues quickly and implement effective corrective actions.
- Line manage a diverse fulfilment team, providing coaching, support, and structured feedback.
- Build a culture of accountability, teamwork, and operational excellence.
- Put the customer experience at the centre of every process.
- Identify gaps or inefficiencies and lead initiatives to streamline workflows.
- Use data to drive smarter decisions, automation opportunities, and best-practice improvements.
- Partner with PMO, Operations and Product teams to align fulfilment processes with business goals.
What We’re Looking For
- Proven experience in order fulfilment, logistics, or supply chain operations.
- Managed Service Provider/Telecoms provider experience.
- Strong leadership background with experience managing multi-skilled teams.
- Excellent problem-solver with a passion for continuous improvement.
- Calm under pressure with the ability to adapt to shifting priorities.
- Confident using fulfilment systems, data, and reporting to inform decisions.
- Detail-driven with a commitment to accuracy and efficiency.
- Strong communication and influencing skills across all levels of the business.
- Proactive mindset with a drive for operational excellence.
Success in this role will be measured by:
- Order accuracy and on-time delivery performance.
- Team engagement, development, and performance.
- Efficiency gains and cost savings achieved through optimised processes.
What We Offer:
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Fulfilment Team Leader employer: Intercity Technology
Contact Detail:
Intercity Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fulfilment Team Leader
✨Tip Number 1
Get to know the company inside out! Research Intercity Technology's values, culture, and recent achievements. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and problem-solving. Think of examples from your past experiences that showcase your skills in managing teams and improving processes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Fulfilment Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Fulfilment Team Leader role. Highlight your experience in order fulfilment and leadership, and don’t forget to sprinkle in some examples of how you've improved processes or solved problems in the past.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your skills align with our mission. Be sure to mention your knack for leading teams and driving operational excellence.
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into your problem-solving prowess. Share specific examples where you’ve tackled challenges head-on and made a positive impact on your team or operations.
Apply Through Our Website: We want to hear from you! Make sure to submit your application through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly.
How to prepare for a job interview at Intercity Technology
✨Know Your Fulfilment Inside Out
Before the interview, make sure you understand the end-to-end fulfilment process. Familiarise yourself with common challenges in logistics and how to overcome them. This will show your potential employer that you're not just a leader but also someone who knows the nuts and bolts of the operation.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you've successfully managed teams in the past. Prepare examples of how you've built a culture of accountability and teamwork. Highlight any specific initiatives you've led that improved team performance or operational efficiency.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle fulfilment issues. Think of real-life examples where you identified a problem, implemented a solution, and what the outcome was. This will demonstrate your ability to stay calm under pressure and adapt to shifting priorities.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would communicate with both customers and internal stakeholders about order progress and timelines, ensuring everyone is on the same page.
