At a Glance
- Tasks: Deliver top-notch IT support and solve complex tech issues on-site and remotely.
- Company: Join a leading tech company with a focus on innovation and teamwork.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Other info: Travel across the UK and enjoy opportunities for professional growth.
- Why this job: Make a real impact by helping customers with cutting-edge technology solutions.
- Qualifications: Experience in IT support, strong troubleshooting skills, and a customer-first attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham (field-based with travel to customer sites)
At Intercity Technology, our people power everything we do. We’re specialists in mobile, managed networking, hosting and IP telephony, supporting customers across the UK and beyond. We’re looking for a Managed IT Field Engineer to deliver high-quality third line desktop and endpoint support across customer environments, both remotely and on-site.
The role
Reporting to the Head of Technical Support, you’ll provide advanced technical support across managed IT services, supporting incidents, requests, onboarding activities, projects and migrations. This is a hands‑on field‑based role for someone who enjoys autonomy, problem‑solving and working directly with customers. You’ll be trusted to work independently at customer sites while remaining closely aligned with our service desk and wider technical teams.
What you’ll be doing
- Providing third line desktop and endpoint support, remotely and on customer sites
- Diagnosing, troubleshooting and resolving complex technical issues
- Leading ITaaS onboarding activities from technical delivery through to completion
- Supporting projects, migrations and incident management activities
- Managing device provisioning, deployments and endpoint lifecycle activity
- Communicating clearly and professionally with customers and internal teams
- Ensuring tickets, documentation and processes meet Intercity standards
- Feeding back service and onboarding improvements to enhance customer experience
What you’ll bring
- Strong experience in a managed IT field engineer or third line desktop support role
- Solid knowledge of Windows 10/11, Microsoft 365, Active Directory/Entra ID
- Experience with device builds, deployments and endpoint lifecycle management
- Confident hardware troubleshooting skills (laptops, desktops, printers)
- A foundation-level understanding of networking and infrastructure environments
- Excellent communication skills and a customer-first mindset
- Ability to self-manage workload and work without close supervision
- A full UK driving licence and access to your own vehicle
Desirable
- Microsoft certifications (MCSA, MCSE or equivalent)
- ITIL knowledge or experience working within ITIL-aligned environments
- Exposure to Windows Server services (WSUS, MDT, WDS)
This role involves UK-wide travel to customer sites and may require occasional out-of-hours work, paid at agreed overtime rates.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All-company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
Equal Opportunity
We are proud to be committed to equal opportunities and welcome all applications.
Managed IT Field Engineer in England employer: Intercity Technology
At Intercity Technology, we pride ourselves on being an exceptional employer, offering a dynamic work culture that values autonomy and problem-solving. Our Birmingham-based Managed IT Field Engineers enjoy a range of benefits including 33 days of holiday, annual pay reviews, and a strong focus on personal development, all while working in a supportive environment that encourages collaboration and innovation. With opportunities for growth and a commitment to employee well-being, we are dedicated to creating a rewarding workplace for those looking to make a meaningful impact in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land Managed IT Field Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Intercity Technology values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Intercity Technology might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Intercity Technology!
✨Direct Apply to Intercity Technology
Let's not forget to apply directly through the Intercity Technology website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Managed IT Field Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Intercity Technology.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Intercity Technology. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Intercity Technology
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
