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- Tasks: Lead a dynamic team to ensure our network services run smoothly and efficiently.
- Company: Join Intercity Technology, a leader in secure technology solutions with a people-first approach.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Make a real impact by delivering exceptional customer experiences in a fast-paced environment.
- Qualifications: 4+ years in IT, with leadership experience preferred but not essential.
- Other info: Be part of a supportive culture focused on personal growth and development.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Keep our network moving. Lead a high‑performing team. At Intercity, we’re passionate about delivering an exceptional customer experience and our Network Operations Centre is right at the heart of making that happen. We’re looking for a Network Support Team Leader to help us continue providing the reliable, responsive, and high‑quality support our customers depend on every single day. If you’re someone who thrives in a fast‑paced environment, loves solving problems, and enjoys bringing out the best in others, this could be the ideal next step for you.
As our NOC Team Leader, you’ll play a key role in ensuring our network services run smoothly and efficiently. This role involves managing our Tier 2 NOC engineers. You’ll lead and develop a team of NOC Operators, support day‑to‑day operations, and help shape how we continue to deliver award‑winning service to our customers. This is a hands‑on, people‑focused role where you’ll combine technical understanding with practical leadership to keep our services operating at their best. This role is office‑based in Bolton, this site operates 24/7. Some flexibility may be required for operational needs, customer site visits, or incident response.
What you’ll be doing as a Network Support Team Leader
- Leading, coaching, and supporting the NOC Operator team, helping them deliver a consistently high‑quality customer experience.
- Overseeing daily workflows, ensuring SLA targets are met and shift handovers run smoothly.
- Supporting training and development activities to ensure the team is confident in systems, processes, and best practice.
- Ensuring Change Management processes are followed and embedded across Operations.
- Monitoring and investigating issues impacting customer systems, carrying out 1st and 2nd line diagnostics.
- Building strong relationships with customers, understanding their needs, reviewing service performance, and identifying opportunities to enhance our support.
- Producing clear, accurate reports for internal stakeholders and customers using data from key operational systems.
- Providing additional support on the 24Ă—7Ă—365 rota when required.
- Taking on reasonable additional duties to support the wider Operations team.
What we’re looking for
We’re interested in people who are proactive, positive, and passionate about doing the right thing for our customers and teams.
Experience & Knowledge
- A minimum of four years experience working in IT, including at least one year in a Network Operations (NOC) environment.
- Experience supporting customers within an IT service delivery setting.
- Previous leadership experience (desirable, but we’ll support your development).
- Strong understanding of operational systems and how they’re used within a NOC.
- Experience generating reports from IT Service Management tools.
- Excellent communication skills and the confidence to work with customers and colleagues at all levels.
Skills & Behaviours
- A customer‑first mindset and a passion for delivering great service.
- Strong organisational skills with the ability to prioritise effectively.
- Calm under pressure and comfortable managing multiple tasks at once.
- Honest, straightforward, and a genuine team player.
- Self‑motivated with a desire to learn, grow, and support the people around you.
- Confident delivering training one‑to‑one or in group settings.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with.
Network Support Team Leader in Bolton employer: Intercity Technology
Contact Detail:
Intercity Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Team Leader in Bolton
✨Tip Number 1
Get to know the company inside out! Research Intercity's values, mission, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think about examples from your past experiences that showcase your skills and how you’ve handled challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Network Support Team Leader in Bolton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about leading a team and delivering exceptional customer experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in IT and NOC environments. We’re looking for specific examples of how you’ve supported teams and customers, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and achievements, as we appreciate a well-structured application that’s easy to read.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Intercity Technology
✨Know Your Network Inside Out
Before the interview, brush up on your knowledge of network operations and the specific technologies used in a NOC environment. Be ready to discuss your experience with 1st and 2nd line diagnostics, as well as any operational systems you've worked with.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, focusing on coaching and supporting team members. Highlight any training or development activities you've initiated, as this role is all about bringing out the best in others.
✨Customer-Centric Mindset
Demonstrate your passion for delivering exceptional customer service. Think of specific instances where you've gone above and beyond for customers, and be ready to discuss how you would build strong relationships with clients in this role.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Prepare to discuss how you would handle multiple tasks under pressure, ensuring SLA targets are met while maintaining a high-quality customer experience.