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- Tasks: Lead and inspire our NOC & SOC teams to deliver top-notch security and reliability.
- Company: Join Intercity Technology, a people-focused tech solutions partner.
- Benefits: Enjoy 33 days holiday, annual pay reviews, and a vibrant social calendar.
- Why this job: Shape the future of tech while making a real impact in a supportive environment.
- Qualifications: Degree in IT or Cybersecurity with 8-10 years in network and security operations.
- Other info: Be part of a company recognised for its commitment to people and sustainability.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Intercity is looking for a strategic, people‑focused leader who can guide our NOC & SOC teams to deliver exceptional service, rock‑solid reliability, and world‑class security. If you’re passionate about developing teams, improving performance, and making a real impact across the business, this is a brilliant opportunity to lead two mission‑critical functions in a supportive, ambitious environment. You’ll oversee the day‑to‑day operations of our Network Operations Centre and Security Operations Centre, ensuring our infrastructure is stable, secure, and always ahead of emerging threats. This is your chance to shape strategy, drive innovation, and empower talented people to be their best. This position is available to anyone able to commute to our Bolton office.
Key Responsibilities as a Head of ISOC
- Lead, support, and grow our NOC & SOC teams.
- Recruit, develop, and mentor high‑performing analysts, engineers, and leaders.
- Foster continuous learning through coaching and structured training.
- Inspire your teams, communicate clearly, and bring people together around shared goals.
- Stay calm and confident in high‑pressure or crisis scenarios.
- Drive operational excellence.
- Oversee 24/7 monitoring to ensure strong network performance and quick issue resolution.
- Lead security detection, escalation, and response processes to keep threats at bay.
- Own incident and crisis management.
- Build and refine SOC incident response playbooks.
- Lead high‑impact escalations with clarity and confidence.
- Shape the future of our NOC & SOC.
- Set goals and align operational strategy with wider business priorities.
- Manage team resources, budgets, and vendor relationships.
- Identify opportunities to streamline processes and drive efficiency through automation.
- Keep us compliant and accountable.
- Ensure all operations follow regulatory and internal compliance standards.
- Produce clear, meaningful performance metrics (uptime, SLAs, MTTD/MTTR) for senior leadership.
- Champion the tools that make us better.
- Oversee the use and optimisation of SIEM, IDS/IPS, EDR, and monitoring technologies.
- Continuously improve workflows so the team can respond faster and smarter.
Your background & qualifications
- Degree in Computer Science, Cybersecurity, IT, or similar.
- Certifications such as CISSP, CISM, CCNP (highly advantageous).
Your experience
- 8–10+ years in network and security operations.
- At least 5 years in a leadership or management role.
- Proven experience leading both NOC and SOC teams.
- Strong technical knowledge in networking: routing, switching, firewalls, VPNs, load balancers, cloud networks.
- Deep understanding of SOC tools and processes (SIEM, EDR, IDS/IPS).
Your skills & strengths
- Strategic thinker who aligns technical delivery with business goals.
- Metrics‑driven, always looking at KPIs to understand performance and improve services.
- Passionate about building efficient workflows and driving automation.
- Strong grasp of compliance and industry best practice.
What We Offer
- 33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days.
- Annual pay reviews.
- Holiday buy scheme.
- All‑company bonus scheme.
- Death in service cover.
- Employee assistance programme.
- Company pension.
- Active social calendar.
- A strong focus on developing our people.
About Us
Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:
- Customer Net Promoter Score of +92
- Gold Award Investors in People Accreditation
- Employer of the Year 2025 - British Business Excellence Award
- Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance
We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre‑employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.
Head of ISOC in Bolton employer: Intercity Technology
Contact Detail:
Intercity Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of ISOC in Bolton
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews like it’s game day! Research the company, understand their values, and think about how your experience aligns with their goals. Practice common interview questions and be ready to showcase your leadership skills and technical knowledge.
✨Tip Number 3
Showcase your passion for the role! When you’re in an interview, let your enthusiasm shine through. Talk about why you love working in network and security operations and how you can make a real impact at Intercity.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show that you’re genuinely interested in the position.
We think you need these skills to ace Head of ISOC in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Head of ISOC role. Highlight your experience in leading NOC and SOC teams, and don’t forget to mention any relevant certifications like CISSP or CISM. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for developing teams and driving operational excellence. Share specific examples of how you've made an impact in previous roles, and let us know why you’re excited about this opportunity at Intercity.
Showcase Your Leadership Style: As a strategic leader, we want to know how you inspire and mentor your teams. In your application, give us a glimpse into your leadership style and how you foster continuous learning. This will help us understand how you can shape the future of our NOC & SOC.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intercity Technology
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around networking and security operations. Be ready to discuss specific tools like SIEM, IDS/IPS, and EDR, as well as your experience with routing, switching, and cloud networks.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in high-pressure situations. Highlight your ability to inspire and mentor others, and be ready to discuss how you've driven operational excellence and improved performance in previous roles.
✨Align with Business Goals
Understand how the role of Head of ISOC fits into the broader business strategy. Be prepared to talk about how you can align technical delivery with business objectives and drive innovation within the NOC and SOC teams.
✨Prepare for Crisis Management Scenarios
Think through potential crisis scenarios and how you would handle them. Be ready to discuss your approach to incident management and how you've built or refined response playbooks in the past.
