Intercity Technology in Birmingham is seeking a senior leader to head our service delivery function, driving standardisation, resource planning, escalation handling and continuous improvement across customer engagements. You will lead on-site and field-based teams, build executive relationships with key customers, and partner with Sales for growth.
The role requires MSP experience, ITIL knowledge and a proven track record of delivering measurable service improvements.
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MSP Service Delivery Leader: Elevating Customer Experience in Birmingham employer: Intercity Technology
As a Microsoft 365 Technical Specialist, you'll thrive in a dynamic and supportive work culture that prioritises employee growth and development. With a remote-first approach complemented by monthly visits to our Meppershall office, you will enjoy the flexibility of working from home while still engaging with a collaborative team. Our commitment to innovation and customer success ensures that you will have ample opportunities to tackle exciting challenges and enhance your technical expertise in a meaningful way.
